Miami Dolphins

Miami Dolphins Careers

Membership Service Representative with Miami Dolphins in Miami Gardens, FL

Miami Dolphins jobs
Sports Jobs in Miami Gardens, FL
Ticket Sales and Services: Ticket Sales
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Description:
The Membership Service Representative is directly responsible for retaining a book of business comprised of 100/300 level member accounts, servicing client needs, reaching touchpoint goals and seeking new revenue opportunities.

 JOB DESCRIPTION/REQUIREMENTS:
  • Meet and exceed retention and new sales revenue goals
  • Respond and resolve customer complaints, requests, and inquiries from club members
  • Identify new sales opportunities through referrals, add-ons, suites and groups
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Offseason focus will transition to prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Meet daily and weekly outbound calls and touchpoints
  • Meet and exceed service levels and standards
  • Other duties and special projects as assigned

Qualifications: 
  • Bachelor’s degree preferred
  • Minimum of one-year customer relations and sales experience in hospitality, gaming, entertainment or sports industry preferred.
  • Must have a passion for customer service and ability to seek new sales opportunities.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM
  • Candidate should be competitive, professional and self-starting.
  • Bilingual (English/Spanish) a plus

The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. All offers are contingent on successful completion of drug and background screening.

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. [YES/NO] Are you legally authorized to work in the United States?

  3. [YES/NO] Do you, or will you in the future, require sponsorship for employment Visa status (e.g., H-1B Visa Status, etc.) to work legally for the Company in the U.S.?

  4. [YES/NO] Have you ever been convicted of a criminal offense, had adjudication of a crime withheld, or pled nolo contendere (no contest) to a crime, including but not limited to robbery, embezzlement, forgery, perjury, drugs, tax evasion or any criminal offense involving dishonesty or breach of trust? If yes, please state your age at the time of the offense, type of offense, remoteness of the offense and time, disposition of the offense and any rehabilitation. Conviction of a crime will not necessarily be a bar to employment. The above factors will be taken into account in determining the effect on suitability for employment

  5. [YES/NO] Have you ever been arrested for any crime which has not yet been adjudicated? If yes, please give details regarding this arrest. An arrest will not necessarily be a bar to employment. The above details will be taken into account in determining the effect on suitability for employment.

  6. [YES/NO] Have you ever been a defendant in a civil action for an intentional tort (for example, assault, battery, conversion, defamation, fraud and trespass)? If yes, please indicate the type of action and the disposition of the case.

  7. [YES/NO] Have you ever been discharged or requested to resign from a position? If yes, please explain.

  8. [YES/NO] In any previous employment, have you ever been notified by any representative of management or human resources that you have been accused by a coworker, customer or vendor of sexual or any other form of unlawful harassment? If so, please explain fully, including the ultimate outcome of the matter.

  9. [YES/NO] Do you have the ability to perform the essential functions of the job for which you are applying? If No, please explain and describe, if possible, how, with or without accommodation, you may otherwise be able to perform these functions. This will be taken into account in determining your suitability for employment.

  10. [YES/NO] May we contact your employer?

  11. [YES/NO] CONTINGENCIES: Any offer of employment with the Company is contingent upon satisfactory completion of a background check and drug test. Are you willing to submit to a drug test?

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