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Manager, Stadium Event Ticket Operations - Miami Dolphins (Miami Gardens · FL)

Miami Dolphins jobs
Sports Jobs in Miami Gardens · FL
Ticket Operations: Box Office Management
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The Manager of Ticket Operations position within the Miami Dolphins organization will be responsible for leading and managing all elements of the ticket operations department for all Miami Open and stadium events at Hard Rock Stadium. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Ticketmaster (Host & Archtics), Microsoft CRM, and a strong understanding and experience in Ticket Operations.

 Essential Duties

  • Manage all facets of the Ticket Operations department, ensuring the department runs effectively and efficiently.
  • Lead and oversee manifest builds, event creation, and fulfillment for all events ticketed by Hard Rock Stadium and the Miami Open.
  • Provide accurate and timely audit and summary reports prior, during, and after each event through settlement.
  • Maintain constant and clear communication with event promoters and all other stadium departments.
  • Prioritize and supervise all projects and tasks for Stadium Events and Miami Open Coordinators
  • Manage the ticket inventory for each event including complimentary, individual, group, suite, and membership holds.
  • Assist in overseeing all stadium event financial reconciling and reporting such as daily cash flow, monthly, and end of year reporting to finance.
  • Run ticket processing and services including account set up, account changes, payment processing, general ticket inquires, and parking pass services.
  • Supervise the stadium box office operations including proper cash controls and audit procedures.
  • Manage and maintain Ticketmaster relationship by ensuring operational efficiency of Ticketmaster’s Archtics and Host systems.
  • Work with Ticketmaster along with event promoters to ensure all online sales processes operate successfully.
  • Effectively support the Ticket Sales and Ticket Service departments, making certain all service order requests are completed in a timely manner.
  • Oversee the digital and physical printing of all Membership tickets and ensure timely delivery to customers.
  • Responsible for ensuring successful gate access to all valid ticket holders for ticketed events
  • Supervise the membership invoicing process so all Members receive accurate balance due amounts.
  • Execute other duties assigned by Ticket Operations Leadership and CRM as needed
Required Qualifications

  • Advanced level understanding of Ticketmaster’s Archtics and Host system required
  • 3-5 years supervisory experience
  • Excellent verbal and written communication skills
  • Bachelor’s Degree required
  • High proficiency with Microsoft Excel and other Microsoft Office products
  • Strong work ethic and high intellectual curiosity
  • Ability to work flexible hours including evenings, weekends, and holidays
The Miami Dolphins, South Florida Motorsports, & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Experience Preferred 4


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