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Coordinator, Ticket Sales & Service - Miami Dolphins (Miami Gardens · FL)

Miami Dolphins jobs
Sports Jobs in Miami Gardens · FL
Ticket Sales and Services: Client Retention/Customer Service
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Summary: We are looking for a well-rounded, entry-level Sales Coordinator to aid in the overall success of the Miami Dolphins, Miami Open & F1 Miami Sales and Service Teams. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Miami Open, College Football Playoffs, international soccer and a host of world-class events including concerts, boxing matches, and the Formula 1 Miami Grand Prix. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview: The Coordinator, Ticket Sales & Service is an integral part of the Sales & Service Team. Key duties include supporting all members of the leadership team and sales/service representatives, helping fulfill group sales initiatives, ticket sales reporting, assisting with all sales event logistics, and providing the general day-to-day functions associated with running a successful sales floor in professional sports.

Major Responsibilities Include:
  • Communicate regularly with management to understand the overall strategic direction of the Sales & Service department
  • Day-to-day support for the Ticketing department on all Sales & Service initiatives, such as:
    • Executing reports, dashboard creation, campaign management, FeVo links, contests, commission, collateral and deck presentations
    • Audit and maintain dashboards to enable clear visibility into current, past, and future sales performance
    • Compile data insights and accuracy from report observations
    • Manage logistics with our sales-to-service transition & ticket fulfillment
  • Serve as liaison with internal departments with an emphasis on executing renewals, sales campaigns, member relocation, managing invoices, maintaining ticket holder database, and various other administrative duties, such as:
    • Work closely with Marketing/Events to assist with the execution of sales events logistics, including Suiteholder trips on away games
    • Brainstorm new ideas to grow revenue and retain current members
    • Coordinate with marketing to facilitate all sales and service initiatives
    • Execute the process and fulfillment pertaining to luxury & suite agreements
    • Compile all pre-order suite food & beverage catering communication
    • Assist in training new hires on company business process such as CRM, Archtics and PowerBI
  • Identify necessary improvements to all ticket sales and service business operational efficiencies
  • Provide administrative support to the Ticket Sales & Service departments:
    • Including management of the department budget and all revenue-generating activities
    • Support recruiting and interviewing efforts
    • Arrange all new hire onboarding and related needs
    • Aid in approval process for all emails going to database
  • Culture Committee Member; critical part of the team responsible for identifying, planning and executing programs designed to maximize office morale – sales contests, team and individual celebrations, etc.
  • Serve as Event Day point of contact for all sales & service staff with Miami Dolphins, Miami Open, F1 and other stadium events
  • Set up sales tables, suite signs, assist with direction of part-time staff, execute group sales programs as well as other activations and experiences
  • Review the website and additional sales tools to ensure content is current and accurate
  • Manage summer intern schedule & curriculum
  • Foster strong relationships with outside vendors
  • Ability to work nights, weekends, and Holidays as needed
  • Additional related duties as assigned

Required Qualifications 
  • Bachelor’s Degree required
  • Proven track record of organizational skills
  • Strong prioritization and time management abilities
  • Proactiveness in predicting potential needs
  • Preferred 1-2 years related experience in a sales environment
  • Excellent written and verbal communication skills
  • Effective follow-up and follow through skills required
  • Working knowledge of Microsoft Word, Excel and PowerPoint
  • Familiarity with Microsoft Dynamics CRM Platform a plus
  • Ability to collaborate on ideas as well as thrive independently
The Miami Dolphins, South Florida Motorsports, & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening. 

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Experience Preferred 3


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