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Coordinator, Miami Open Ticket Operations - Miami Open (Miami Gardens · FL)

Miami Open jobs
Sports Jobs in Miami Gardens · FL
Ticket Operations: Box Office Management
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Summary Description of Duties:
The Miami Open Ticket Operations Coordinator oversees ticket operations and finance for all Hard Rock Stadium events with an emphasis on the Miami Open. This role will work as a team with the Ticket Sales, Guest Experience, Stadium Operations and Finance departments. The ideal candidate will have a good understanding of ticket sales and membership services, Archtics, Microsoft CRM, accounting, Microsoft Excel, statistics and a strong understanding and experience in ticket operations and customer service.

  • Provide direct support to Miami Open Sales and Leadership when necessary
  • Assist with order processing associated with Miami Open season, group and individual ticket sales
  • Support Manger of Ticket Operations with all Miami Open ticket operations duties
  • Provide direct operations support to the Ticket Operations, Ticket Sales and Finance departments
  • Oversee all payment plan processing for Miami Open memberships
  • Event day reconciliation for all Miami Open events.
  • Provide support to Manager of Ticket Operations for stadium concerts and soccer events
  • Assist with all month and year end financial settlements and reporting, account maintenance and company audit support (Miami Open and stadium events)
  • Assist in game day ticket operations, including managing will call and walk-up ticket sales (Miami Open and stadium events)
  • Establish and maintain a professional working relationship with all levels of stadium staff and clients
  • Provide exceptional service to both guests and internal team members

  • 4 year college degree or combination of equivalent education and experience
  • Prior experience within service or sports industry highly desired
  • Prior database, Microsoft CRM and Microsoft Excel experience is preferred
  • Archtics ticketing system experience is preferred
  • Strong service oriented mentality and strong interpersonal skills
  • Prior experience managing part-time or seasonal staff preferred
  • Excellent written and oral communications skills
  • Ability to work weekends, nights and holidays as dictated by events
The Miami Dolphins, Hard Rock Stadium, and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening. Full time employees of the Miami Dolphins & Hard Rock Stadium are required to comply with our mandatory vaccination policy as part of our effort to keep employees, fans and players safe.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

ExperiencePreferred 4


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