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Coordinator, Box Office & Stadium Event Ticket Operations - Miami Dolphins (Miami Gardens · FL)

Miami Dolphins jobs
Sports Jobs in Miami Gardens · FL
Ticket Operations: Box Office Management
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Summary:
The Coordinator, Box Office & Stadium Event Ticket Operations is responsible for assisting the Manager, Ticket Operations with all ticket operations related to concerts, international soccer, and any other live events occurring at Hard Rock Stadium. The main focus of this position is to manage box office operations and coordinate event creation and management in collaboration with promoters such as Live Nation. This role will help establish and implement key operational elements of the Ticket Offices. This position will also assist in order processing and financial reporting for all events. The ideal candidate will be detail oriented, have a strong service background and a good understanding of Box Office Operations, including staff management/scheduling, customer service, Ticketmaster Host/EMT, Microsoft CRM, accounting, Microsoft Excel, TMOne tools and a strong understanding and experience with event promoters.

Responsibilities:
  • Assist with event creation and management of all concert tours, international soccer and live events taking place at Hard Rock Stadium.
  • Work closely with promoters including Live Nation and other tour ticketing staff to determine inventory hold locations and make inventory changes and adjustments as needed.
  • Check all event offers and presales to ensure proper protocol is followed so the end user experience is seamless.
  • Creates and manages weekly reporting schedule; adjusts reporting frequency depending on the tour and report needs for senior management regarding ticket sales & inventory
  • Coordinate event day ticket operations, including managing promoter needs, customer service, will call and walk-up ticket sales
  • Maintain availability and determine schedules of all Ticket Office Representatives for event days and weekly hours of operation.
  • Assist with ticket office staff payroll.
  • Provides Box Office administrative and customer service support as needed
  • Internal event ticket request fulfillment & distribution.
  • Coordinate design, ordering and distribution of ticket stock and will call envelopes.
  • Provide exceptional service to both guests and internal team members
  • Other duties as assigned

Qualifications:
  • 2-3 year’s experience as a box office supervisor.
  • Strong Knowledge of Ticketmaster Host software required.
  • Knowledge of other ticketing software, specifically Event Management Tool (EMT), Archtics and TMOne tools.
  • Strong knowledge of ticket office operations
  • College/University Degree or comparable work experience.
  • Demonstrated results producer with excellent project management and creative and resourceful problem solving skills.
  • Ability to provide engaging leadership to motivate and develop event ticket office staff.
  • Excellent interpersonal skills and effective oral and written communication skills
  • Exceptional customer service and ability to engage in positive interaction with staff and guests.
  • Ability to multi-task daily, be organized, detail oriented and desire to succeed.
  • Ability forecast issues and can handle last minute projects to meet deadlines.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Experience working in a stadium /arena or large scale event management.
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).
  • Ability to generate and provide comprehensive financial reports.
  • Must be able to work under pressure to meet strict deadlines.
  • Ability to work evening, weekend and holiday hours, based on the needs of our business operations
 
The Miami Dolphins, Hard Rock Stadium, and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening. Full time employees of the Miami Dolphins & Hard Rock Stadium are required to comply with our mandatory vaccination policy as part of our effort to keep employees, fans and players safe.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

ExperiencePreferred 3


 

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