NFL Careers

Intern, Member Service and Experience (Fall 2019) with USA Football in Indianapolis, IN

USA Football jobs
Sports Jobs in Indianapolis, IN
Internship: Internship
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Summary: USA Football is seeking a highly motivated person who will serve as an intern for the Membership team. The position will work with the team to help resolve member issues in a timely manner. The Service and Experience interns are responsible for ensuring a positive experience, active communication with customers, and quality service for youth football organizations, high schools, and individual customers using USA Football’s resources. 
Duties and Responsibilities:
  • Consult with member and prospective- member organizations  and coaches through a proactive and reactive communications regarding membership, term, usage, and issue resolution
  • Assist new organizations with Heads Up Football ®  registration process
  • Maintain internal CRM database
  • Interpret member feedback and work with USA Football’s digital team to improve current resources and user experience
  • Responsible for Promoting and Reconcile in-person clinics

Education: Recent graduate (within past 6 months) or current college student 

Preferred Skills:
  • Excellent oral and written communication skills- prior customer service skills a plus
  • Outstanding troubleshooting, analytical, and problem- solving abilities are necessary
  • Organizational skills including ability to handle a high volume of detail- oriented work
  • Experience working with Microsoft Excel required
  • Ability to learn new skills quickly
Demonstrate teamwork and work ethic 

  • Internship begins Sep 3, 2019 and ends Dec 6, 2019
  • Internship is full-time (40 hours/week)
  • Interns receive a $775 monthly stipend plus parking allowance
  • Reports to Coordinator, Service and Experience
  • Position will be located at USA Football’s headquarters based in Indianapolis, IN
  • Must secure housing and transportation in Indianapolis 
  • USA Football supports interns seeking academic credit
  • Interns must identify learning goals and work with supervisor to achieve goals 
    • Examine the organization and its industry/environment 
    • Analyze and interpret functions and responsibilities 
    • Observe professionals in various roles and participate with them where appropriate 
    • Apply academic learning to practical and professional work experiences 
    • Learn how to perform specific tasks 


About USA Football
USA Football designs and delivers premier educational, developmental and competitive programs to advance and grow the sport. As the sport’s national governing body, member of the U.S. Olympic Committee and organizer of the U.S. National Team for international competition, USA Football partners with leaders in medicine, child advocacy and athletics to support positive football experiences for youth, high school and other amateur players. Follow us on  Facebook or on Twitter.
AAP/EEO Statement USA Football provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category. 

Job Questions:

  1. How did you hear about this job?

  2. Do you need an internship for university credit?

  3. Have you completed a previous internship?

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