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Stadium Experience Team Member - Tennessee Titans (Nashville · TN)

Tennessee Titans jobs
Sports Jobs in Nashville · TN
Facility Operations/Event Staff: Event Guest Relations
The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

The mission of our Stadium Experience Team Members is to create a famously exceptional customer experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, Nashville SC, CMA Fest, TSU Football and the Music City Bowl.

Each representative will be assigned to a position within the Stadium Experience Team where they will proactively assist and service guests to enhance their experience during events. Representatives are expected to positively reflect the organization’s mission and service values.

Responsibilities:
  • Greet all guests & clients with a friendly smile and demeanor
  • Address issues as an opportunity to redirect the situation into a meaningful and positive experience
  • Assist guests with inquiries, concerns, or complaints quickly, escalating to the Team Member Lead when appropriate
  • Understand and promote all Nissan Stadium policies and procedures
  • Provide directional assistance to key locations
  • Provide first class guest service to all Nissan Stadium patrons, clients and other Team Members
  • Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
  • Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, and emergency procedures
  • Report all unauthorized persons and policy violators appropriately and swiftly
  • Attend Stadium Experience Training as requested

Fan Services
  • Promote and facilitate stadium offerings and accommodations to guests
  • Provide assistance in club and concourse areas as assigned
  • Assist at gates as guests enter and exit the stadium
  • Document feedback in detail for post-event follow-up and resolution
  • Encouraged to “surprise & delight” guests to create a unique experience
  • Address issues and questions related to mobile tickets, seating bowl and ticket purchases
  • Assist with ticket resolution and relocations as necessary 

Qualifications:
  • Available to work Nissan Stadium events including but not limited to Nashville SC matches, Concerts, and all Tennessee Titans home games plus playoffs
  • Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
  • Must have excellent interpersonal skills and be able to work well with others
  • Strong and proactive customer service, troubleshooting, and communication skills
  • Customer service and/or special event experience preferred
  • Flexibility to be relocated based on event day needs
  • Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time
  • Ability to work full shifts before and after events in various weather elements
  • Must have reliable transportation to Nissan Stadium
  • Bilingual experience a plus
  • Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Y/N: Are you able to work Nissan Stadium events including concerts and Nashville SC matches?

  2. Y/N: Are you able to work ALL remaining Titans home games during the 2021 season plus playoff games?

  3. Y/N: Do you have experience working in customer service or with special events?

  4. Y/N: Do you understand that this is a part-time/seasonal position and does not include benefits?

  5. Y/N: Are you bilingual? (not required)


 

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