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Mobile Box Office Support with Tampa Bay Buccaneers in Tampa, FL

Tampa Bay Buccaneers jobs
Sports Jobs in Tampa, FL
Ticket Operations: Ticket Operations
This is a part time, seasonal position. 

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

Employees must be able to perform the essential functions of this position satisfactorily.  The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
This is a part-time, seasonal position. 
 
Core Functions:
  • Provide game day assistance with digital ticketing issues through mobile Account Manager, Ticketmaster and Buccaneers mobile app
  • Provide exceptional customer service and patience when assisting fans with managing digital tickets
  • Offer expertise in Ticketmaster SalesDeck application to resolve ticket transfer, customer information and mobile barcode validation issues
  • Work directly with gate supervisors to ensure fans successful entry into stadium
  • Understand and adhere to Raymond James Stadium policies and procedures
 
Skills & Abilities:
  • Excellent customer service skills and willingness to help others
  • Excellent verbal communication skills
  • Knowledge in Apple and Android products (smartphones, tablets, etc.)
  • Works well independently in a fast-paced environment
  • Critical thinking and problem-solving skills
  • Strong attention to detail in difficult situations
  • An outgoing personality and a professional demeanor 
  • Positive attitude and passion for the NFL
  • Available to work all  Buccaneers home games, see full schedule at www.buccaneers.com
  • Knowledge of Raymond James Stadium, the Tampa Bay Buccaneers, the NFL and the Tampa Bay area
 
Experience:
  • Prior experience in technical support of mobile devices a plus
  • Box office or customer service background preferred
  • Ticketmaster experience a plus
 
Work Environment
The Company is a professional, fast paced, creative business environment.  Other environment conditions:
  • Required to work all Buccaneers home games; may have to work occasional holidays, extended evening, weekend work hours required 
  • Standing, working with hands for extended periods of time
  • Lifting more than 20 pounds is occasionally required
 
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities as necessary.   The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes.  This document describes the position currently available and is not an employment contract.
 
The position covered by this Job Description is expressly declared to be “at will,”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee.  Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.
 
It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status.

Job Questions:

  1. How did you hear about this job?

  2. Do you live within driving distance of Raymond James Stadium? Please respond YES or NO.

  3. Please refer to our schedule at www.buccaneers.com before asnswering. Are you available to work all Buccaneers home games as required? Please respond YES or NO.

  4. Do you have prior customer service or ticket taker experience? Please respond YES or NO. If yes, please describe your duties.

  5. Please describe your prior experience in technical support of mobile devices (Apple/Android).


 

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