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Guest & Member Relations Coordinator with Tampa Bay Buccaneers in Tampa, FL

Tampa Bay Buccaneers jobs
Sports Jobs in Tampa, FL
Ticket Sales and Services: Client Retention/Customer Service
 The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Employees must be able to perform the essential functions of this position satisfactorily.  The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.


This is a full-time position. 

 

Core Functions:
  • Provide support to GMR Management team to maximize member retention and delivery of world-class customer service
  • Assist the GMR team to ensure the prompt resolution of issues and concerns to drive member devotion, including occasional outbound and inbound calls, e-mails, and in-person meetings, processing payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members
  • Assist with member event planning & coordination
  • Assist in the development and execution of member communication, including but not limited to renewal collateral, event  and gameday communication
  • Assist in creating contracts, amendments and addendums associated with Hall of Fame accounts
  • Create reports and presentations from Archtics & Salesforce data
  • Assist with scheduling of and communication with gameday employees and implementation of Customer Service training for all stadium staff
  • Manage ordering & inventory of GMR merchandise/gifting
  • Manage department purchasing process including submission and tracking of purchase orders
  • Assist with the facilitation of all department mailings including HOF/Suite Event mailings and annual Ticket Delivery
  • Responsible for set-up of all GMR areas at games and events and upkeep of member areas at the stadium
  • Facilitate the printing and mailing of Luxury Suite and Hall of Fame Club ticket orders for ticketed, non-Buccaneers events at Raymond James Stadium
  • Assist with walk-throughs of the Luxury Suites and Hall of Fame Clubs before events
  • Work non-Buccaneers events at Raymond James Stadium in the Luxury Suites or Hall of Fame Clubs as needed
  • Perform gameday responsibilities as assigned 
  • All other duties as assigned 

Skills & Abilities
  • Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
  • A passion for building relationships with people and natural customer service instincts
  • A positive and resilient team centric attitude with a professional demeanor 
  • Advanced time management, multi-tasking, and prioritization skills
  • Exceptional organization skills 
  • Strong critical thinking, problem-solving, and conflict resolution skills
  • Excellent written and verbal communication skills

Experience & Education
  • A Bachelor's Degree or commensurate work experience
  • Minimum Two to three years of customer service, retention, sales or marketing experience

Technical Knowledge
  • Proficiency in MS Office programs (Word, Excel, PowerPoint and Outlook)
  • Experience with Adobe Photoshop preferred
  • Experience with Ticketmaster Archtics and Salesforce CRM preferred
 
Work Environment
The Company is a professional, fast paced, creative business environment.  Other environment conditions:
  • Required to work all Buccaneers home games, training and some off-season events; may have to work occasional holidays; extended evening, weekend work hours sometimes required. 
  • Walking, sitting, standing, working with hands for extended periods of time
  • Lifting more than 20 pounds is occasionally required
 
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities as necessary.   The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes.  This document describes the position currently available and is not an employment contract.
 
The position covered by this Job Description is expressly declared to be “at will,”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee.  Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.
 
It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status.

Job Questions:

  1. How did you hear about this job?

  2. Are you proficient with the following software to allow you to successfully fulfill the Core Functions of the role as outlined in the description: Archtics, Salesforce.com, Adobe Photoshop, and MS Office suite including Excel? Please respond Yes or No and feel free to explain.

  3. Do you have a flexible schedule and the ability to work all home games and events as required for this position - including on evenings, weekends and occasional holidays? Please respond Yes or No.

  4. Do you meet the minimum requiremtn of 2-3 years' experience in customer service, retention, sales and/or marketing? Please respond Yes or No.

  5. What are salary requirements for this position?


 

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