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TICKET & FAN SERVICES ACADEMIC INTERN, Fall 2021 - Philadelphia Eagles (Philadelphia · PA)

Philadelphia Eagles jobs
Sports Jobs in Philadelphia · PA
Ticket Operations: Ticket Operations

Position Summary








The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Services and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Services or Guest Services) for this internship. The groups will be determined based on experience as well as interest.  This internship lasts the duration of the NFL regular season starting in early August 2021 and ending in January 2022 








Reporting Relationships








The Ticket Operations & Season Ticket Member Services Interns will enhance their education by working under the direct supervision of the Ticket Operations and Season Ticket Member Services full time staff. The Guest Services Intern will enhance their education by working under the direct supervision of the Guest Services full time staff.








Position Responsibilities







Ticket Operations & Season Ticket Member Services 
·       Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows
·       Manage and maintain customer/season ticket member hard file system
·       Learn and use Archtics ticketing systems for reports and account updates
·       Learn and use SalesForce CRM database for reports and account updates
·       Organizing and preparing department for Eagles events and non-Eagles events
·       Assist with data entry including, SBL information, customer information, and financial information
·       Assist Premium Seat Ticket Manager with contracts and data processing 
·       Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and distribution
·       Help organize and input incoming payments, including tracking and creating batches and financial reports
·       Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field
·       Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations
Guest Services 
·       Assist with day-to-day Game Day Staff communication via phone and email
·       Analyze employee feedback to identify areas of improvement
·       Assist in the response of fan suggestions, questions, complaints or comments via phone and email
·       Assist in operational support of Guest Services locations
·       Support the lost and found program, including logging, returning and donating items
·       Utilize SalesForce CRM database software to track and analyze fan interactions 
·       Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
·       Assist with event day preparation, including copying and organizing materials and equipment
·       Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
·       Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations
·       Work all events at Lincoln Financial Field as well as Game Day Staff related events

 








Qualifications







·       Must be able to receive academic credit  and provide paperwork
·       Customer service experience 
·       Excellent verbal, written, and interpersonal communication skills required
·       Availability to work evenings and weekend events when necessary
·       This position currently is subject to a COVID-19 vaccination requirement, subject to applicable law.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. How did you hear about this job?

  2. Are you able to receive academic credit for this internship? Please respond with Yes or No.

  3. Which internship would you like to be considered for first? Please respond with: Ticket Operations/STM Services or Guest Services.

  4. 4. Our office is open full time Monday through Friday, 9AM- 5PM. Do you have full time availability during the week? If not, how many days/what hours during the week are you available?

  5. Do you have housing in the Philadelphia area?


 

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