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Ticket and Fan Services Academic Intern, Summer 2020 with Philadelphia Eagles in Philadelphia · PA

Philadelphia Eagles jobs
Sports Jobs in Philadelphia · PA
Internship: Internship
Position Summary:
The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Services and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Services or Guest Services) for this internship. The groups will be determined based on experience as well as interest.

Internship Dates: The Summer 2020 internship runs from May 2020-August 2020

Reporting Relationships:
The Ticket Operations & Season Ticket Member Services Interns will enhance their education by working under the direct supervision of the Ticket Operations and Season Ticket Member Services full time staff. The Guest Services Intern will enhance their education by working under the direct supervision of the Guest Services full time staff.

Position Responsibilities:
Ticket Operations & Season Ticket Member Services 
  • Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows
  • Manage and maintain customer/season ticket member hard file system
  • Learn and use Archtics ticketing systems for reports and account updates
  • Learn and use SalesForce CRM database for reports and account updates
  • Organizing and preparing department for Eagles events and non-Eagles events
  • Assist with data entry including, SBL information, customer information, and financial information
  • Assist Premium Seat Ticket Manager with contracts and data processing 
  • Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and distribution
  • Help organize and input incoming payments, including tracking and creating batches and financial reports
  • Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Guest Services 
  • Assist with day-to-day Game Day Staff communication via phone and email
  • Analyze employee feedback to identify areas of improvement
  • Assist in the response of fan suggestions, questions, complaints or comments via phone and email
  • Assist in operational support of Guest Services locations
  • Support the lost and found program, including logging, returning and donating items
  • Utilize SalesForce CRM database software to track and analyze fan interactions 
  • Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
  • Assist with event day preparation, including copying and organizing materials and equipment
  • Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
  • Work all events at Lincoln Financial Field as well as Game Day Staff related events

Qualifications:
  • Must be able to receive academic credit  and provide paperwork
  • Customer service experience 
  • Excellent verbal, written, and interpersonal communication skills required
  • Availability to work evenings and weekend events when necessary

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Are you able to receive academic credit for this internship? Please respond with Yes or No.

  3. Which internship would you like to be considered for first? Please respond with: Ticket Operations/STM Services or Guest Services.

  4. Do you have full time availability during the week?

  5. Do you have housing in the Philadelphia area?


 

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