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Coordinator, Suite Services with NY Giants in East Rutherford · NJ

NY Giants jobs
Sports Jobs in East Rutherford · NJ
Ticket Sales and Services: Premium/Suite Service
Status: Non-Exempt
 Job Overview:  The Suite Services Coordinator will work directly with the Director of Premium Services to provide high level support and service to all Suite Partners.
 
Responsibilities/Functions:
  • Provide service excellence to all guests and fans with a primary focus on Suite Partnerson a year-round basis
  • Manage and Service assigned Suite Partners relationships and accounts
  • Assist with suite invoicing process, collections and fulfillment of all Suite Partners contractual assets 
  • Assist in the suite partnership agreement extensions, new sales and asset fulfillment 
  • Assist in creation of reports specific to the needs of the department Vice President and Finance personnel regarding suites partnerships, suite attendance and secondary event usage
  • Assist, coordinate and track the complete contract process for both annual suite agreements and single game suite agreements; this includes: distribution of executed agreements to various departments and upload into SalesForce, creation of invoices, aging reports, etc.
  • Conduct partnership kick-off and end of season recap meetings ensuring partner success
  • Coordinate and assist the sales and sponsorship department with asset fulfillment and service of sponsor suite partners
  • Track and ensure that all suite partner information is updated and accurate within SalesForce
  • Coordinate with MetLife Stadium ticket office regarding Suite Partner additional ticket and parking purchases
  • Coordinate and assist with Field Passes and transportation from suite to field
  • Perform game day and all other duties as assigned

Required Qualifications:
  • A four-year college degree in Business, Sales, Service, Hospitality or Marketing, or other related field 
  • Minimum of one (1) year of customer service experience in sports marketing, ticket office, hospitality industry, promotions and events or related industry
  • Understands and provides superior customer service
  • Excellent written and verbal communication skills
  • Exceptional interpersonal communication is essential
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment
  • The ability and desire to work long and flexible hours, including evenings, weekends and holidays
  • Proficiency in MS Office products (Word, Excel, Access and Outlook)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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