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Sr. Manager, Facility Operations & Cleaning - MetLife Stadium (East Rutherford · NJ)

MetLife Stadium jobs
Sports Jobs in East Rutherford · NJ
Facility Operations/Event Staff: Custodial/Housekeeping
MetLife Stadium is hiring a Sr. Manager, Facility Operations & Cleaning.  We are the home to both the New York Giants and New York Jets!  Interested, qualified individuals please make your interest known and be certain you meet the requirements when applying.  Salary is commensurate with experience.  This is an exempt level position reporting to the Vice President, Guest Services.  

The Sr Manager, Facility Operations & Cleaning functions as the direct liaison between the New Meadowlands Stadium Company and the cleaning services contractor.  This position reports to the Vice President, Guest Services. The position is responsible for keeping the entire stadium cleaned and maintained at the highest standard of care to provide our guests with the best possible entertainment experience.  This position has one direct report:  Cleaning Operations Sr Coordinator. 

Primary Responsibilities:
  • Supervises cleaning contractor management, including the full and part time janitorial staff and one NMS Cleaning Coordinator 
  • Develop work guidelines and training programs to ensure cleaning procedures are current and up to date with industry standards 
  • Establish and implement policies for department operations 
  • Develop department budget, review and approve invoices and expenses, approve staff schedule, payroll  and tasks, report financial data and statistics, 
  • Develop and maintain NMS sustainability program 
  • Maintain and update cleaning records and statistics for administrative and regulatory purposes 
  • Perform cleaning inspections and follow up with janitorial staff 
  • Address Stadium and Team issues, research tools and methodologies to improve team performance, respond to pest control complaints, respond to pest control complaints 

Special Project Cleaning:
Coordinates routine, non-routine and annual special project cleaning work activities with cleaning contractor around MLS event schedule.  Purchase cleaning supplies and equipment. 

Quality Assurance/Quality Control:
  • Conducts routine QA/QC inspections of all stadium spaces for cleanliness to meet our standards of care.  
  • Reports results to cleaning services contractor, and V.P. - Facility Operations.  Works actively with cleaning contractor to correct any deficiencies found and to limit repeat offenses. Seeks to enhance inspection results with mobile inspection system. 
  • Inspects F&B spaces and works directly with F&B Manager to ensure all kitchen, pantry and concession spaces are kept in line with MLS and NJ Department of Health standards. 

Sustainability Initiatives/Waste Hauling:
  • Works directly with cleaning contractor to coordinate in-stadium recycling initiatives, and assists with site parking lot program as required or necessary. 
  • Seeks to capture maximum amount of commingled (glass, plastic, aluminum and tin) and office paper/cardboard materials through innovative planning, teamwork, and execution. 
  • Coordinates all activities with waste haulers. 
  • Collaborate with stadium departments and partners to identify other opportunities for sustainability initiatives 
  • Communicate sustainability progress with department heads, sustainability committee and teams 

Training/Workplace Safety:
  • Develops training and safety outline; works with cleaning contractor to implement training and safety plan and maintains records archive of all training activities. 
  • As it relates to cleaning activities; seeks to proactively maintain a safe work environment at all times. 

Integrated Pest Control Management:
  • Manages 3rd party pest control services agreement.  Ensures contractor is meeting or exceeding the specification and standard set by MLS.  Meets regularly with pest control representative(s) to review and modify pest control plan if required or necessary, review weekly activity reports, and manage pest control services budget. 

Window Cleaning:
  • Coordinates pre and post event window cleaning activities. 
  • Coordinates quarterly, semi-annual, and annual window cleaning activities (including high window cleaning inside and outside fins/louvers).   This may or may not be an independent contractor other than the Cleaning/Janitorial Contractor. 

Cleaning Equipment Maintenance:
  • Takes responsibility for overall condition of MLS owned cleaning equipment.  Coordinates regular and routine service and maintenance to extend the useful life of equipment and reduce downtime/lost time due to malfunction. 

Snow Removal (as needed):
  • Assist in the Snow Removal process during winter months.  Tasks will vary and may include management, office work, equipment and material tracking, organizing teams and team leaders, general oversight, etc. 

  • Exhibits above average situational awareness.  Is able to identify problems and implement solutions to solve them quickly. 
  • Proficient in MS Office (Outlook, Word, Excel, Power point, etc.) with an emphasis on familiarity with Excel. 
  • Minimum 3-5 years of related work experience. Experience in a large place of public assembly; arena, stadium, ballpark, convention center, etc. preferred. 
  • Supervisory experience. 
  • Must be a sustainability advocate and have demonstrated 3+ years of experience & notable accomplishments in the areas of recycling, conservation, and Eco-friendly practices. 
  • Bi-Lingual a Plus. 

Physical Qualifications: 
Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs. 

Work Environment:
The noise level in the work environment is usually moderate, however, during events; the noise level may be loud;  
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Employee must be able to work on evenings, weekends and holidays as required due to the unique Stadium schedule.

This job summary was prepared for providing an informational statement of the principal function of the position, and an outline of the basic duties and responsibilities commonly associated with the position.  It is not intended to be a complete listing of all the specific duties and responsibilities that may be required to be performed by the position from time-to-time.  It is also not intended to imply that the basic duties and responsibilities of the position are not subject to additions or deletions as determined by management. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you able to commit to a flexible schedule that includes nights, weekends and at times, holidays?

  2. Are you proficient ins MS Office? Rate yourself 1-10 when working in Excel.

  3. Do you have, at a minimum, 3-5 years of related work experience in a large place of public assembly, arena, stadium, ballpark, convention center, etc.?

  4. How many years of supervisory experience do you have, and how large was your staff?

  5. Do you have 3+ years of experience and notable accomplishments in the areas of recycling, conservation and Eco-friendly practices?


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