NFL Careers

Seasonal Guest Service Representative - Office and Game Day - LA Chargers (Los Angeles · CA)

LA Chargers jobs
Sports Jobs in Los Angeles · CA
Ticket Sales and Services: Client Relations/Customer Service
Summary
The Los Angeles Chargers are seeking a qualified Guest Services Representative to provide exemplary customer service and support to Season Ticket Members and the public as we lead up to our first season at SoFi Stadium. 



Responsibilities
  • Field and respond to all inbound calls from Season Ticket Members and the public
  • Handle a high call volume of inquiries and requests
  • Field and log customer suggestions, comments and concerns
  • Maintain a working knowledge of company operations and ticket office policies and procedures to effectively field general questions
  • Communicate the policies and procedures to the customer in a friendly and professional manner
  • Resolve customer issues based on established policies and procedures 
  • Maintain accurate database of season ticket accounts utilizing Archtics ticketing system and Salesforce systems
  • Maintain all client account data
  • Act as a Guest Services liaison during all Los Angeles Chargers home games and major Chargers events
  • Significant involvement in the season ticket renewal and upgrade process
  • Assist with development, implementation and coordination of Season Ticket Member events and programs
  • Assist with various ticket office duties
  • Must be willing and able to work weekends, evenings and game days as required
  • Other duties as assigned by management 
Skills and Attributes
  • College degree preferred
  • Highly and self-motivated with the desire to be successful
  • Excellent verbal communication and written skills
  • Ability to organize and prioritize tasks
  • Positive attitude and strong work ethic
  • Ability to work well within a team environment
  • MS Word, Excel, Outlook and basic computer skills
  • Working knowledge of Archtics and Salesforce
Schedule
  • This position calls for 25 - 40 hours a week, with a combination of office hours and event hours
  • Weekly schedule will be flexible
  • Availability to work weekends required
Due to the high volume of resumes received, only applications submitted through Teamwork Online will be considered for the available positions. No phone calls or e-mails please.




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

 

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