NFL Careers

Ticket Sales and Member Experience Summer Intern

Jacksonville Jaguars
Jacksonville, FL
Ticket Sales and Services: Client Relations/Customer Service
About the Jacksonville Jaguars  
The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate (auto parts) and Fulham Football Club (UK soccer team). The Jaguars play at EverBank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, EverBank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.

The Jaguars are currently looking for a student to shadow the Ticketing Department as part of the Jaguars internship program. The Jaguars are committed to developing talent and interest in professional sports. An internship at the Jaguars will provide you the chance to explore your career interests, acquire marketable job skills while “learning the ropes” of the industry, establish professional contacts, and gain practical “hands on” experience.  The Jaguars internships offer meaningful educational work experiences designed to meet your academic and career goals.  The Jaguars management staff will teach and encourage, but it’s up to you to bring an enthusiasm to learn.  Through this program, you will identify learning goals and work with the Jaguars management to achieve those goals. 

This internship will start on May 1, 2018 and end on August 31, 2018.  End date will be flexible to match student’s class schedule.  

Job Responsibilities 
  • Manage and maintain customer accounts with in-person communication.
  • Utilize Archtics Ticketing System and Microsoft Dynamics CRM for reports and account updates.
  • Assist in planning, organizing, and executing Season Ticket Member and sales prospecting events.
  • Assist in selling, servicing, and managing premium and non-premium accounts.
  • Assist in managing ticket requests, merchandise inventory, and event RSVPs.
Job Requirements 
  •  Applicants must be pursuing a degree in Sport Management, or related field, from an accredited university
  •  Available from May 1, 2018 – August 31, 2018
  • Pursuing a graduate degree in Sports Management or related field
  • Familiarity with customer service and/or sales

Because internships at the Jaguars are educational experiences, they are unpaid.  However, the Jaguars will provide a scholarship to assist with your travel expenses to and from the stadium while participating in the program. You must secure own housing and transportation and be present in-office throughout the week.
View to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.  

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States. 

Job Questions:

  1. How did you hear about this job?

  2. If you are not from the local area, and receive the internship, are you able to secure accomodation and/or transportation? (Y/N)

  3. Are you available to be onsite, at the Jacksonville Jaguars office, during the summer semester (May - August)? (Y/N)

  4. Do you have Ticketmaster (Archtics) and CRM knowledge? (Y/N)

  5. Are you comfortable making cold calls? (Y/N)

  6. Why do you believe you are the right fit for this position?


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