NFL Careers

Fan Experience Representative (Part-Time) - Jacksonville Jaguars (Jacksonville · FL)

Jacksonville Jaguars jobs
Sports Jobs in Jacksonville · FL
Ticket Sales and Services: Client Relations/Customer Service
About the Jacksonville Jaguars 
The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club and All Elite Wrestling. The Jaguars play at TIAA Bank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, TIAA Bank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.    
The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team. 
The Fan Experience Representative position is part of the fast-paced and exciting game day operations team within the Fan Experience Department of the Jacksonville Jaguars. The Fan Experience representative will report to the Director of Fan Experience. 
Job Responsibilities
  •  Deliver excellent customer service to each fan entering and leaving TIAA Bank Field through utilization of the WAVE service philosophy
  • Provide accurate directions to seating sections and key attractions within TIAA Bank Field and the surrounding areas 
  • Manage various Guest Services booth locations throughout the concourse and club areas
  • Assist fans with any questions or issues that arise while at the stadium, including seat relocations and ticketing issues 
  • Understand and enforce all TIAA Bank Field policies and procedures.
  • Using radio and verbal communication to inform the Command Center or supervisory staff of any issues that arise 
  • Monitor concourse, clubs and seating areas during the game 
  • Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping and maintenance
  • Perform individual duties as assigned 
Job Requirements
  • Available for two or three trainings during the summer
  • Available for all the Jaguars home games played at TIAA Bank Field, including preseason and any postseason games 
  • Available to work nights, weekends and holidays if necessary 
  • Must be 18 years or older 
  • Previous customer service experience  
View to learn more about what it means to be a part of the Jaguars team!
Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 
By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

Job Questions:

  1. Are you authorized to work in the United States?

  2. You understand this position is for game days only.

  3. Are you available to work all Jaguars games played at TIAA Bank Field?

  4. Do you understand this role requires some nights, weekends and holidays?

  5. Do you have customer service experience?

  6. What one word describes you?


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