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Business Operations Analyst with Jacksonville Jaguars in Jacksonville, FL

Jacksonville Jaguars jobs
Sports Jobs in Jacksonville, FL
Accounting and Finance: Financial/Data Analyst
About the Jacksonville Jaguars 
The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate (auto parts) and Fulham Football Club (UK soccer team). The Jaguars play at TIAA Bank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, TIAA Bank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.    
The Business Operations Analyst will play an integral role with the Jacksonville Jaguars and Bold Events as a member of the Analytics team. In this position you’ll use your analytical abilities to ensure that the organization recognizes opportunities to improve business operations, whether that’s in Fan Experience, Jags Cinema, International Development, or another of over 20 departments. One day you may be investigating how we can improve our stadium food offerings, while another you may be discussing how we can measure the effectiveness of our latest article. You’ll begin with developing a framework for understanding success in all facets of business operations and see that through all of the way to our games and concerts.
The Analytics group is responsible for analyzing, interpreting, presenting, and communicating data to enhance process, decision-making, and outcomes for the Jacksonville Jaguars. At other times, we’re winning the occasional game of HQ Trivia, or taking a “workcation” to spend a day testing out a new idea.
Job Responsibilities
  • Collaborate with departments to understand and help achieve their goals
  • Collaborate with departments to define success metrics
  • Develop and maintain executive dashboards on key metrics (e.g. fan satisfaction)
  • Plan how to scale work for a few departments into many departments
  • Create new methods for collecting data (e.g. automating the measurement of temperature data throughout facilities)
  • Identify opportunities for organizational improvement
  • Measure franchise perception through both passive and active approaches
  • Provide analysis and strategic recommendations on company initiatives
  • Evaluate the business operations holistically and improve processes wherever possible
Job Requirements
  • Comfort translating subjective goals into objective measurement
  • Ability to discover actionable insights from a dataset and communicate those insights to company stakeholders
  • Resourceful problem solver who can devise a solution to a wide variety of challenges
  • Excitement to work collaboratively with others across the organization
  • Passion for creating visually-pleasing work products
  • Pride in making concise and actionable information available quickly
  • Passion for live events and the operations that makes them successful
  • Ability to work flexible hours to attend events (NFL games, concerts, etc.)
  • Expertise with Microsoft Office products (Excel, PowerPoint)
  • Experience with data visualization software, ideally Tableau
  • 2+ years of experience working in a consulting role
  • Graduate degree in related field
  • Experience in building and distributing surveys, ideally as part of an automated process
Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 
By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

Job Questions:

  1. How did you hear about this job?

  2. You have 50 teal marbles, 50 black marbles, and two jars. Without knowing which of the two jars you will select from, how do you split the 100 marbles between the two jars such that you have the greatest chance of randomly selecting a teal marble?

  3. Jaxson de Ville (our mascot) wants to know if he’s doing a good job of entertaining the crowd at games. In 250 words or less, describe how you would assist him.

  4. What are your salary expectations?


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