NFL Careers

Account Manager, Ticket Sales - Jacksonville Jaguars (JACKSONVILLE · FL)

Jacksonville Jaguars Jobs
Jobs in JACKSONVILLE · FL
Ticket Sales and Services: Client Relations/Customer Service
About the Jacksonville Jaguars 
The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on September 3, 1995 in Jacksonville, Fla., and have since won three division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan’s impact on the Northeast Florida community has exceeded $500 million, including charitable giving through the Jaguars Foundation, capital improvements to TIAA Bank Field and the creation of Daily’s Place, which hosts upwards of 40 concerts a year.  Over the next several years, the Jaguars and Iguana Investments will build a new Sports Performance Center to house all football operations and launch Phase 1 of the Shipyards, a complete reimagination of the riverfront which will include a five-star hotel, office building and modernized marina.
 
The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team.

Summary
The Jacksonville Jaguars are seeking highly motivated and dedicated sales candidates to work within the high energy environment of an NFL Ticket Sales Office. The Account Manager, Ticket Sales is responsible for generating new season, group, and premium ticket sales for Jaguars home games, selling premium seating for Daily’s Place Amphitheater and TIAA Bank Field events, managing existing accounts, and staffing Jaguars home games, Daily’s Place Amphitheater concerts, and TIAA Bank Field events. It is the Account Manager, Ticket Sales responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of each customer.
 
Job Responsibilities
  • Responsible for selling full menu of ticket products including season ticket packages, group tickets and hospitality options across multiple verticals (Jacksonville Jaguars, Daily’s Place, TaxSlayer Gator Bowl, and other ancillary events). 
  • Generating prospects through cold calling, networking, and face-to-face appointments. 
  • Manage assigned season ticket account to ensure renewal and provide exceptional customer service. 
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the team. 
  • Maintain computerized records of all touch points with clients and prospects in CRM system and Archtics ticketing system.
  • Work assigned sales, promotional and team events during games and outside normal business hours. 
  • Assist with the day-to-day operations of the Ticket Sales department. 
 
Job Requirements
Required
  • 4-year degree from an accredited college or university
  • Excellent communication skills, both written and verbal 
  • Strong work ethic and drive to excel 
  • Strong time management and organizational skills 
  • Knowledge and passion for sales 
  • Demonstrated proficiency with Microsoft Office 
  • Ability to work non-standard hours, including some nights and weekends 
  • Excellent interpersonal and team building skills at all organizational levels
Preferred
  •    3-4 years of sales and customer service experience preferred. 
  •    Ability to present in small or large group settings alike 
  •    Demonstrated phone sales and cold calling skills 
  •    Ability to self-motivate 
  •    Enthusiastic, and creative thinker 
  •    Experience in Archtics and Microsoft CRM database software o Previous sports sales industry experience a plus  

Perks and Offerings
Here is insight into some of the perks and offerings of the Jaguars and Bold Events: 
  • Health, Dental, Vision and Life insurance options.
  • Mobile phone stipend. 
  • 100% match of the employee’s contribution, up to 5% of income, in company 401(k) program.
  • 16 weeks of paid parental leave, including adoption.
  • Company provided lunch, during the work week.
  • Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline; access to Head Team Psychologist; Calm app subscription; access to onsite weight facility; company sponsored rec leagues; company provided FitBit; significant discounts to local YMCA; wellness challenges.
  • Team member recognition program and various company events and celebrations. 
  • 17 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays
  • JagsU and various company and departmental training and development options.
  • Various employee events.
  • Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events. 
  • Various other perks and discounts through local partners.
  • Onsite notary.
  • Perks and offerings are subject to change and may be dependent upon role.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!
 
Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 
 
By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.
 
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

Job Questions:

  1. What is your compensation expectation? (Must provide value)

  2. Have you graduated with a 4-year degree from an accredited university?

  3. Do you have previous sports sales experience? If yes, where and what was the title held?

  4. Describe the best sale of your career.


 

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