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Account Manager, Ticket Sales with Jacksonville Jaguars in Jacksonville · FL

Jacksonville Jaguars jobs
Sports Jobs in Jacksonville · FL
Ticket Sales and Services: Ticket Sales
About the Jacksonville Jaguars 
The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate (auto parts) and Fulham Football Club (UK soccer team). The Jaguars play at TIAA Bank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, TIAA Bank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.    
The Account Manager, Ticket Sales is responsible for generating new season ticket and group sales revenue, as well as managing existing accounts for the Jaguars and ancillary events held at TIAA Bank Field and Daily's Place Amphitheater. It is the Account Manager, Ticket Sales responsibility to deliver an enhanced fan experience by building strong relationships and providing excellent customer service through customized communication and tailored benefits to match the needs of each customer.
Job Responsibilities
  • Responsible for selling full menu of ticket products including, season ticket packages, group tickets and single game suite options
  • Generating prospects through cold calling, networking and face-to-face appointments
  • Manage assigned season ticket accounts to ensure renewals and provide exceptional customer service
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult situations in a calm and professional manner
  • Maintain records of all touch points with clients and prospects in CRM 
  • Work assigned sales, promotional and team events during games and outside normal business hours
Job Requirements
  • Undergraduate degree
  • Minimum of 1 year of sales experience, preferably in sports
  • Excellent communication skills, both written and verbal
  • Strong work ethic and drive to excel
  • Commitment to work some nights and weekends for games and events
  • Strong time management and organizational skills
  • Demonstrated ability to work independently and to self-motivate
  • Knowledge of and passion for sales

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 
By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws. 

Job Questions:

  1. How did you hear about this job?

  2. Yes/No: Have you graduated with a 4-year degree from an accredited university?

  3. Do you have previous sports sales experience? If yes, where and what was the title held?

  4. Describe the best sale of your career.

  5. If not local to the area, are you willing to pay for relocation?


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