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Account Manager, Premium Sales - Jacksonville Jaguars (Jacksonville · FL)

Jacksonville Jaguars jobs
Sports Jobs in Jacksonville · FL
Ticket Sales and Services: Premium/Suite Sales
About the Jacksonville Jaguars 
The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club and All Elite Wrestling. The Jaguars play at TIAA Bank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, TIAA Bank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.    
The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team. 
Account Manager, Premium Sales is responsible for generating new suite leases, single game suites, and premium season ticket sales across all verticals, as well as managing existing accounts for the Jacksonville Jaguars and Bold Events/Daily’s Place. It is their responsibility to deliver an enhanced fan experience by building strong relationships and providing excellent customer service through customized communication and tailored benefits to match the needs of each customer.
Job Responsibilities 
  • Focus on full season suite leases, single & multi game suite rentals, premium season ticket packages, & premium group tickets. 
  • Meet or exceed all new business, renewal, and premium sales goals for the Jacksonville Jaguars, Bold Events/Daily’s Place, Florida vs. Georgia and TaxSlayer Gator Bowl.
  • Generating prospects through cold calling, networking and face-to-face appointments. 
  • Manage assigned accounts to ensure renewal, provide exceptional customer service, and upsell into additional assets. 
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from your current account base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the team. 
  • Maintain computerized records of all touch points with clients and prospects in CRM system and Archtics ticketing system. 
  • Work assigned sales, promotional and team events during games and outside normal business hours. 
Job Requirements
  • Excellent communication skills, both written and verbal 
  • Strong work ethic and drive to excel 
  • Overtime will be necessary to achieve personal and company goals, including game and event days, as well as outside events - hours can be nontraditional, including some nights, weekends and holidays. 
  • Strong time management and organizational skills 
  • Ability to self-motivate 
  • Knowledge and passion for sales
  • Proficiency in MS Office products (Word, Excel, PowerPoint and Outlook) 
  • Ticketmaster (Archtics) knowledge 
  • Working knowledge of CRM systems, Microsoft Dynamics preferred, but not required 
  • Minimum 4-5 years of experience, preferred in premium sales with proven track record 
  • Values direct, honest communication at all levels of the organization. 
  • Demonstrates personal accountability; not afraid to make tough decisions, gains input from others and moves decisions forward in the organization. 
  • Is results oriented and drives the team and the organization for results in order to improve bottom line performance. 
  • Displays interpersonal confidence. 
  • Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships. 
  • Overall flexible and adaptable. Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly. 
  • Passion for providing excellent service and developing personal relationships. o Highly self-motivated with the desire to be successful.

This position requires that the person be fully-vaccinated against COVID-19, subject to applicable law. 

View to learn more about what it means to be a part of the Jaguars team!
Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 
By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

Job Questions:

  1. What is your salary expectation? (Must provide value.)

  2. Are you eligible to work in the United States, as required for this role?


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