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Membership Services Manager with Indianapolis Colts in Indianapolis, IN

Indianapolis Colts jobs
Sports Jobs in Indianapolis, IN
Ticket Sales and Services: Client Relations/Customer Service
ORGANIZATIONAL OVERVIEW
The Indianapolis Colts have become one of the more aggressive and progressive organizations in professional sports and are succeeding both on and off the field.  Through strong relationship building with fans, business partners, community involvement, a modern stadium and an overriding desire to do things with integrity, the future is very bright.
 
 POSITION SUMMARY
The Indianapolis Colts seek a passionate, self-starter for the role of Membership Services Manager.  This position is responsible for managing an assigned season ticket member account base on a daily basis and assist in communication, executing events and adding value to our customers. In addition to providing exemplary service to their assigned accounts, they will also be responsible in retention of the accounts year over year. This position requires an individual to have exceptional phone, organizational, interpersonal, sales aptitude, and electronic communication skills. The position will require additional weekend hours during all home games and some extended hours during the week.
 
POSITION RESPONSIBILITIES
  • Manage and provide superior customer service for all assigned season ticket members and annually meet and exceed retention goals 
  • Build strong relationships with season ticket members by fulfilling all required touchpoints throughout the year via proactive communication including phone calls, emails, handwritten notes, in-seat visits, and face-to-face meetings
  • Carry a positive, empathetic and professional attitude toward season ticket members at all times
  • Anticipate, respond to and resolve all season ticket member complaints, requests, and inquiries in a timely and professional manner 
  • Create exceptional, memorable experiences for season ticket members through game-day opportunities and event invites
  • Perform game day responsibilities including, but not limited to, in-seat visits, season ticket member giveaways,  pre-game and post-game events, addressing season ticket member needs, assisting with in-game renewals, and overseeing part-time game day staff
  • Participate and contribute in the planning and execution of all season ticket member related special events
  • Utilize Salesforce and Archtics to record all personal touchpoint interactions with clients including transactions, comments and complaints  
  • Supervise and regularly meet with game day guest relations and ushers to ensure great experiences for Season Ticket Members Collaborate with ticket sales and ticket operations teams to ensure efficient and quality servicing of accounts
  • Other duties as assigned
REQUIRED QUALIFICATIONS
  • Bachelor’s degree (or requisite experience) required
  • 2+ years of sales and/or service experience in the sports or hospitality industry
  • Experience using Ticketmaster/Archtics and SalesForce preferred
  • Demonstrated ability in the areas of personal accountability, communication, time management, adaptability, and relationship building 
  • Proficient in Microsoft Word, Excel and Outlook
  • History of working in a team environment
  • Availability to work weekends during home games and some extended hours is required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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