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Wholesale Customer Service Representative with Dallas Cowboys in Dallas, TX

Dallas Cowboys jobs
Sports Jobs in Dallas, TX
Retail/Licensing: Retail Store Management
The Wholesale Customer Service Representative II is responsible for delivering excellent service to both internal and external clients. The Wholesale Customer Service Representative II provides resources and supports necessary for a customer focused environment, committed to service through complete ownership of the customer experience with our organization. The Wholesale Customer Service Representative II reports to the Wholesale Customer Service Manager. 
Job Duties: 
The Wholesale Customer Service Representative II to be hired in or promoted to this level, this candidate must have the following attributes:
  • Assigned to sales team and their account base
  • Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels both internally and externally
  • Simultaneously manage a high level of detail across multiple projects 
  • Drive continuous improvement to ensure quality standards are excellent 
  • Extremely organized and can efficiently and accurately work through high volume of work
  • Work well within a team environment, aiding and support to team members whenever necessary
  • Perform all order management responsibilities. Showing the capabilities to manage orders while working directly with Customers, Sales Reps, Accounting, IT and Warehouse Operations. 
  • Adhere to our company/departmental processes and the abilities to complete tasks in the given time frame. 
  • Has excelled in their current work load and is ready to gain additional or more elevated responsibilities
  • Perform other functions and activities as directed by the Wholesale Customer Service Manager
  • High School Diploma or GED required/Bachelor Preferred 
  • 1 year of Customer Service Experience required
  • Basic computer skills required including Microsoft Office
  • Effective Communicator
  • Organized, combined with multi-tasking ability
  • Team Player
  • Detailed Oriented 
  • Decision Making
  • Active listening 
  • Work flexible hours 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Do you have previous work experience directly related to merchandising or promotional products?

  3. Do you have experience with Microsoft Dynamics AX software?

  4. Are you proficient (certified) with Excel?


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