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Service Coordinator with Dallas Cowboys in Arlington · TX

Dallas Cowboys jobs
Sports Jobs in Arlington · TX
Ticket Sales and Services: Client Relations/Customer Service
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The Service Coordinator is responsible for effectively providing superior customer service to AT&T Stadium Season Ticket Holders, as well as establishing and maintaining positive relationships with the Season Ticket Holders.  The Service Coordinator reports to the Director of Premium & Ticket Service.

Job Duties: 
  • Respond to in-bound inquiries, providing outstanding customer service in order to build value to AT&T Stadium season ticket holders and potential customers; document all interactions through CRM
  • Implement strategies, under the supervision of the Director of Premium & Ticket Service, to service existing accounts, increase renewals, and provide added value services to renewing and existing season ticket holders
  • Assist with all season ticket holder special events, entertainment and gift distribution, and communicating event and ticket specific information
  • Administrative functions of the sales process such as preparing agreements, keeping accurate information within databases, maintaining the personal profile information and implementation of benefits program
  • Execute collection process for annual invoices
  • Liaise between Accounting and ticket holders regarding invoice and seat option questions/ payments
  • Perform other functions and activities as directed by the Director of Premium & Ticket Service

Qualifications:
  • Bachelor’s Degree in a related area of study required
  • 1-3 years service experience (sports or hotel industry preferred)
  • Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to work independently and manage time effectively
  • Able to maintain customer confidentiality
  • Able to work well within a team environment
  • Able to balance internal priorities with client expectations
  • Able to work Mon-Fri 8:00-5:00pm, but also maintain a flexible work schedule in order to deal effectively with special event responsibilities 
  • Bilingual (English/Spanish) preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Do you proficiently speak, read and write both English and Spanish?

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