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Retail Customer Service Assistant Manager with Dallas Cowboys Football Club in Dallas · TX

Dallas Cowboys Football Club jobs
Sports Jobs in Dallas · TX
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Summary:
The Retail Customer Service Assistant Manager is responsible in assisting the Customer Service Manager on the day to day operations of the Retail Customer Service Department. The Retail Customer Service Assistant Manager reports to the Retail Customer Service Manager.
 
Job Duties:
  • Assist Customer Service Manager by performing related duties
  • Assist Customer Service Manager in ensuring process of control of order management system and other administrative functions such as rebates and promotion
  • Assist Customer Service Manager in implementing team direction and providing guidance to Retail Customer Service Team
  • Able to give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
  • Assist Customer Service Manager in development of staff  by driving a performance-based environment, metric driven by utilizing/analyzing real time data
  • Step in to attend to escalated calls and resolve the issue for the customer
  • Delegate different customer service duties to team members to ensure a faster and smoother flow of operations through division of labor
  • Collaborate with other departments for product, service or process decisions to achieve quality and customer satisfaction standards
  • Assist in creating and implementing policies and procedures
  • Coach and educate employees on operational policies and procedures.
  • Drive continuous improvement to ensure quality standards are excellent
  • Perform other functions and activities as directed by the Retail Customer Service Manager 
 
Education and Experience:  
  •  Associate’s degree required/experience preferred
  • 3-5 years prior Customer Service supervisor experience  
  • Strong E-commerce Background- email, internet and chat
  •  Proficient in MS Office applications

  • Key Competencies:  
  •  Customer Service Focus
  • Communication Skills
  • Problem analysis and Problem solving 
  • Decision Making
  • Initiative
  • Flexibility
  • Stress Tolerance  
  • Excellent problem solving skills
  • Organized, combined with multi-tasking ability
  • Active listening
  • Leadership, coaching and mentoring- Ability to motivate and train others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

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