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Help Desk Support Intern with Dallas Cowboys in Arlington, TX

Dallas Cowboys jobs
Sports Jobs in Arlington, TX
Internship: Internship
The Help Desk Intern will answer the IT Help Desk phone line, providing technical assistance to internal users. This position will report to the IT Help Desk Administrator. 
Job Duties:  
  • Answer the IT Help Desk line during business hours
  • Ensure each internal request is documented 
  • Provide follow-up calls/emails 
  • Provide over the phone technical support
  • Assist with inventory tracking
  • Assist Desktop Support team with tracking their requests/tickets
  • Work with Technology staff to field basic trouble tickets and service requests
  • Prepare documentation related to IT policies and procedures

Qualifications:  Must meet the following minimum requirements:
  • Familiarity with computers; experience with Microsoft Office suite of applications, especially Word, Excel and Internet Explorer
  • Strong interpersonal skills and a desire to work with people
  • Analytical, structured approach to problem solving
  • Detail oriented, organized
  • Strong writing skills and a desire to diligently document common processes and procedures
  • Committed to going “above and beyond” to serve the customer
  • Ability to lift 50 lbs. and handle physically challenging tasks
  • Desire to gain experience as a computer service professional in a demanding yet highly rewarding industry
  • Ability to work in a fast-paced environment, while managing multiple projects/priorities 
  • Provide assistance with IT projects as needed
  • Other duties as assigned
  • Availability to work standard support hours (M-F, 8:30-5:30) along with occasional after-hours and weekend support

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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