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Help Desk Support with Dallas Cowboys Football Club in Arlington · TX

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Sports Jobs in Arlington · TX
Technical Services: Network Administration/Services
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This position will serve as support for resolving technical support issues. Primary responsibility will be to ensure that all support issues are logged while providing consistent communication and high-caliber customer service throughout the resolution process.
 
Essential Duties and Responsibilities:
  • Assist the Information Technology department in maintaining timely, professional and courteous technical support by managing communication with our customers and technical support staff
  • Answer all calls and emails to the Help Desk and provide updates throughout the resolution process
  • Prioritize and assign service calls based on availability and skills of technical staff
  • Maintain all tickets in ServiceNow, ensuring accurate and timely information
  • Follow up on all incidents and requests to verify satisfaction with resolution process
  • Work with Information Technology staff to establish and maintain the processes necessary to improve operations and technical support
  • Create and maintain reports related to technical support to gain efficiencies, reduce resolution time and identify training opportunities
 
JOB REQUIREMENTS::
  • Bachelor's degree in IT or related field
  • Experience with ServiceNow support management system preferred
  • Minimum two years of experience in similar role
  • ITIL certification preferred
  • Strong planning and organizational skills
  • Critical thinking and problem-solving skills
  • Excellent time management skills with ability to use independent judgment effectively
  • Excellent customer service attitude (internal and external)
  • Excellent communication (written, oral and interpersonal) skills
  • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
  • Participate in event and after-hours support as needed
  • Other duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

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