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Ticket Operations Representative (Part-Time/Events) with Cleveland Browns in Cleveland · OH

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Ticket Operations: Box Office Management
Overview of the Job: Sell tickets, distribute will call and troubleshoot ticket issues using Archtics ticketing software. Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the FirstEnergy Stadium ticket office. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all Cleveland Browns home games and FirstEnergy Stadium events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and FirstEnergy Stadium.

Please note that this is a part-time position which only requires working Cleveland Browns home game days and other potential concerts, events and non-event days.

 Minimum Qualifications: High school diploma, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
Ticketmaster and Archtics experience a plus, but not necessary.  Must possess a willingness to learn and adapt to change in a fast-paced, professional setting.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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