NFL Careers

Membership Services Representative - Cleveland Browns (Berea · OH)

Cleveland Browns jobs
Sports Jobs in Berea · OH
Ticket Sales and Services: Client Relations/Customer Service
Summary Description
The Membership Services Representative is responsible for performing all duties relating to providing superb customer service, establishing and maintaining relationships, generating new business revenue and renewing all assigned Cleveland Browns Season Ticket Members.  
  • Proactively communicate with assigned Season Ticket Members via telephone, email and/or in-person
  • Proactively solicit account retention by securing renewal commitments
  • Achieve or exceed yearly renewal and sales goals
  • Field and respond to all Ticket Members inquiries, requests, feedback
  • Build relationships and brand loyalty with assigned Ticket Members 
  • Ensure customer data and profile requirements are accurately represented in database (e.g., CRM)
  • Accurately and successfully convey all key messages to Ticket Members
  • Educate Ticket Members of all applicable Membership benefits, programs and events
  • Identify opportunities to add value to Membership benefits, programs and events
  • Identify areas to improve Gameday experience at FirstEnergy Stadium
  • Consult with various departments based on Ticket Member feedback
  • Reporting of various individual and/or departmental efforts
  • Plan, facilitate and execute exclusive Ticket Member events throughout the calendar year
  • Act as information liaison for all Cleveland Browns home games and stadium events
Measurements of Success
  • Bachelor’s Degree
  • Minimum of 1-2 years of successful sales experience
  • Knowledge of Ticketmaster platform and Archtics is preferred 
  • Experience with Microsoft CRM is preferred 
  • Superior customer service and interpersonal skills
  • Excellent communication and organizational skills
  • Ability to work weekends, nights, and holidays as dictated by events

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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