NFL Careers

IT Intern with Cleveland Browns in Berea · OH

Cleveland Browns jobs
Sports Jobs in Berea · OH
Internship: Internship
Summary Description
The Information Technology Intern is responsible for assisting the IT department with the organization's Help Desk needs. The ideal candidate for this position will have high enthusiasm, professional work attitude, willingness to learn, and not shy from a problem. This is a 40 hour a week position that will include nights and weekends.
Duties and Responsibilities
  • Responding to and handling the organization's Help Desk requests to completion
  • Backup, image, and setup new computers 
  • Troubleshoot hardware and software for endpoints including computers, printers, cellular devices, and tablets
  • Unlocking user accounts and resetting passwords 
  • Add/Change cell phones and plans for company employees
  • Assist users with meeting room setup
  • Maintain a clean and organized workspace
  • Other Duties as assigned

Knowledge and Required Skills
  • Experience working with Microsoft Office 365
  • Technical experience supporting Microsoft Windows 10 and macOS 10.14
  • Ability to troubleshoot printer problems 
  • Basic knowledge of PC Hardware and troubleshooting hardware failures
  • Experience using the Microsoft Management Console, and Active Directory Users and Computers plug-in
  • Be able to lift at least 25 pounds 
  • Be detail oriented and have good communication skills
  • Have good documentation skills and the ability to create documentation when needed
  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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