NFL Careers

Information Technology Intern

Cleveland Browns
Berea, OH
Technical Services: IT Database Management/Services
Job Title:            Information Technology Intern
Department:    Information Technology 
Reports to:        Support Services Manager
 Date:                  January 29th, 2018
Summary Description:
The Information Technology Intern is responsible for assisting the IT department with the organizations technical support tickets. This position will perform end-user support, new hardware deployment, and hardware/software troubleshooting. This is a paid, one year full time internship.
Major Duties and Responsibilities:
  • Responding to and handling the organizations help desk calls to completion
  • Following up on open help desk calls and verify their completion
  • Hardware deployment
  • Backing up and re-imaging
  • Unlocking user accounts and resetting passwords 
  • Assisting with the support of hardware and software issues as they arise
  • Add/Change cell phones and plans for company employees
  • Printer troubleshooting and supply management
  • Other duties as assigned

Knowledge and Required Skills
  • Experience working with Microsoft Office 2013 and 2016
  • Technical experience supporting Microsoft Windows 7/10 and Apple OSX
  • Ability to troubleshoot printer problems 
  • Basic knowledge of PC Hardware and troubleshooting hardware failures
  • Be able to lift at least 25 pounds 
  • Be detail oriented and have good communication skills
  • Have good documentation skills and the ability to create documentation when needed
  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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