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Account Executive, Group Sales with Arizona Cardinals in Tempe, AZ

Arizona Cardinals jobs
Sports Jobs in Tempe, AZ
Ticket Sales and Services: Ticket Sales
Basic Purpose & Objective of the position:
As a member of the Arizona Cardinals Ticket Sales Team, the Group Sales Account Executive  is responsible for the sales and service of Arizona Cardinals Group Ticket products that include Group Seats, Group Events and any other packages offered through the Arizona Cardinals Football Club at State Farm Stadium.


NATURE OF THE JOB

Principle Accountability:
  • Execute effective sales calls and presentations promoting the purchase of the available seating, events and amenities in order to meet established sales objectives and goals.
  • Direct sales of Group ticket packages to wide range of clientele, including but not limited to, corporate executives, business leaders, football fans and non-football fans.
  • Prospecting calls are required daily for new business generation.
  • Proactively solicit and follow-up on any personal sales leads under the guidelines established by the VP, Ticket Sales and/or Manager, Group Sales.
  • Maintain and be able to produce on a regular basis accurate reports regarding sales, appointments, and account maintenance.
  • Work in conjunction with fellow Sales Team Members to uphold mandates and ethics of the entire department regarding sales and service objectives.
  • Participate in events, promotions, client entertainment and other activities as required.
  • Work closely with Ticket Operations department to ensure inventory integrity, and high levels of service for all group seat buyers.
  • Work scheduled shifts during Arizona Cardinals home games and other required team and/or State Farm Stadium events, activities or functions as required.
  • Provide problem solving techniques to assist all customer inquiries and concerns including but not limited to seat servicing, group seat location, any partial seat servicing or individual game ticketing servicing.
  • Represent the Arizona Cardinals and State Farm Stadium in a professional, and ethical manner.  

Essential Requirements:
  • Experience in direct sales and client account management.
  • Knowledge and efficiency in ticket systems functions (Archtics) and database management.
  • Knowledge and efficient in Excel and Word 
  • Ability to make at least 75 outbound phone calls on a daily basis required. Ability to handle heavy phone volume, both outbound and inbound required. 
  • College graduate (4) year degree preferred. 
  • Minimum of two (2) years sales experience in sports or entertainment industry preferred. 
  • Strong customer service and interpersonal skills.  
  • Archtics ticketing system & CRM system experience preferred. 
  • Bilingual (English/Spanish) a plus. 
  • Excellent written and oral communications skills. 
  • Ability to work weekends, nights, and holidays as dictated by events. 
  • MS Word, Excel, PowerPoint and Outlook computer skills.

Abilities & Behaviors:
  • Excellent relationship building and people skills with the ability to interact effectively and professional, diplomatic and in a mature manner internally and externally.
  • An aggressive solicitor of business with drive and initiative to succeed.
  • Polished presentation skills, with an ability to think and react to situations confidently.
  • Assertive, persistent, results-oriented.
  • Understands the importance of working as a team and adhere to department guidelines.
  • Required to work events performed or played at State Farm Stadium and the Phoenix Metropolitan Area.
  • Motivated, Dynamic, hard working and confident.
  • Will accept long and unpredictable hours, heavy lifting and seasonal scheduling.

SCOPE OF THE JOB


Discretion/Latitude:
  • The Group Ticket Sales Account Executive will be responsible for generating new sales through outbound prospecting, inbound calls and referrals which pertain to the group seat products and amenities. 
  • This position will receive supervision from the Sr. Manager, Group Sales with the expectation to make excellent front-line customer service decisions pertaining to the sales and service of prospects and current clients.

Physical Demands and Environmental Working Conditions:


  • Will be walking and/or standing on feet as well as lifting of collateral materials, Group giveaway items and display booths during football games and events.

Location:  Tempe, Arizona – Arizona Cardinals Training Facility

Job Questions:

  1. How did you hear about this job?

  2. YES/NO I have experience in cold calling.

  3. YES/NO I have experience in sales.

  4. Are you bilingual? If so, what language?


 

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