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Guest Relations Team Member (part time) with Stadium Management Company LLC in DENVER, CO

Stadium Management Company LLC jobs
Sports Jobs in DENVER, CO
Facility Operations/Event Staff: Usher/Ticket Taker
JOB SUMMARY:  Guest Relations Team Members will work directly with their Captains and Supervisors along with management in their specified areas of the stadium. Team Members will be the first point of contact for guest questions regarding but not limited to entrance, fan code of conduct policies, seating and concession information.

Duties and Responsibilities
  • Greet and guide all guests as they enter the building or assigned areas.
  • Ability to use a ticket scanning device to scan guests’ tickets as they enter the building.  
  • Use an iPod device to report maintenance concerns and fan code of conduct issues. 
  • Handle minor customer complaints and resolve any concerns within their area.
  • Complete all necessary incident reports and logs.
Serve as the Point of Contact for their assigned area.
Be flexible and ready to work any other duties as assigned.
Interact with all guests in a professional and respectful manner.
 
Requirements and Qualifications
  • Excellent customer service and verbal communication skills.
  • Attention to detail; ability to work with accuracy under pressure.
  • Ability to maintain a positive and respectful attitude.
  • Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events.
  • Must live in the Denver / Metro Area.  This would include Ft. Collins to Pueblo.  
  • Ability to stand or sit for an extended period of time, walking (including stairs) and working outside in various weather conditions.
  • Be able to work a shift that will range from 6-9 hours.

Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.  

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