The Desktop Support (Part-time) position will assist the Information Technology staff.  This position will report to the Enterprise Support Site Lead. The Desktop Support (Part-time) position will take place at the Dallas Cowboys Merchandise Warehouse in Frisco, TX. 

Job Duties:  

• Work with Technology staff to field basic trouble tickets and service requests
• Assist with troubleshooting Warehouse hardware: label printers, conveyer systems, barcode scanners, and tablets.
• Assist with troubleshooting Pro Shop hardware: 2D scanners, Windows tablet, cash Drawer, receipt printer, etc.
• Assist with support of VoIP phone system and cellular devices
• Distribute new PC’s and laptops as part of annual computer refresh program
• Plan, design and implement special projects at the direction of IT staff
• Update, maintain, and organize IT inventory
• Assist in improving the efficiency of the Cowboys IT organization
• Prepare documentation related to IT policies and procedures

Qualifications:  Must meet the following minimum requirements:

• Familiarity with Windows and MacOS computers; experience with Microsoft Office suite of applications, especially Word, Excel, and Internet Explorer
• Strong interpersonal skills and a desire to work with people
• Analytical, structured approach to problem solving
• Detail oriented and organized
• Strong writing skills and a desire to diligently document common processes and procedures
• Committed to going “above and beyond” to serve the customer
• Ability to lift 50 lbs. and handle physically challenging tasks
• Desire to gain experience as a computer service professional in a demanding, yet highly rewarding industry
• Ability to work in a fast-paced environment, while managing multiple projects/priorities 
• Provide assistance with IT projects as needed
• Other duties as assigned
• Availability to work standard support hours (M-F, 8-5)