Kansas City Chiefs

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Fan Experience - Fan Experience Seasonal Representative - Kansas City Chiefs

Kansas City Chiefs jobs
Other (consulting, membership, non-profit, real estate): Other
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

SUMMARY:
Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from June 2021 through February 2022, subject to change and the opportunity to potentially funnel into a full-time position. 

ESSENTIAL ACCOUNTABILITIES:
  • Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner. 
  • Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests and fans.
  • Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary.  Use empathy in conversations and handle difficult situations effectively and objectively.
  • Foster and maintain positive relationships with Season Ticket Members.
  • Log all customer feedback, comments and concerns received via telephone, email or any other means from STMs and the general public to maintain detailed accounts of correspondence.
  • Work all Chiefs games and special events.
  • Help execute Season Ticket Member events and other stadium events, as assigned.
  • Assist with communication on event day, including the text messaging program.  Disseminate, dispatch and follow up on reported issues and requests as needed. 
  • Dispatch and record ADA service requests on event day. 
  • Communicate with and prepare gameday staff members for all games and special events as assigned. 
  • Assist with special projects as needed. 

COMPETENCIES:
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens, is objective and gets clarification. Demonstrates patience, attentiveness and participates in dialogue, both internally and externally.
  • Written Communication - Writes clearly, informatively and accurately.  High level of attention to detail.
  • Critical Thinking - Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. 
  • Judgment – Displays willingness to make decisions objectively, is resourceful and exhibits sound and accurate judgment. Includes appropriate people in decision making process. Drive to find creative solutions to challenges.
  • Motivation - Demonstrates excellent personal motivation and confidence.  Encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals. 

PHYSICAL REQUIREMENTS:
  • Light office duties and activities. 

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
  • Bachelor’s degree 
  • Excellent computer skills
  • Helpful, friendly and patient attitude
  • Strong oral and written communication skills
  • Excellent interpersonal skills
  • Ability to accurately record information
  • Experience with Archtics and/or Microsoft Dynamics a plus
  • Experience in customer service a plus

*IMPORTANT (COVID-19): 
  • Seasonal will work remotely until start of 2021 NFL season (TBD -- subject to change). 
  • All applicants must be able to successfully complete NFL COVID Vaccination certification.