The Rider Store, Midtown Plaza is looking for an individual who is passionate about customer service and is looking to be a part of a Champion organization! If you enjoy working in a team, problem solving, and are success driven, Rider Nation needs you!

Reporting to the Retail Store Manager, this role will support management in the daily operations of our retail merchandise outlet. Fan experience and customer service are a key focus to maintain and support sales and strategic growth. Shift Leaders are continuously involved in the training, coaching, and providing feedback to retail associates to meet sales budgets and key performance indicators.

If you are looking for an opportunity to expand on your skills and abilities while contributing to an upbeat and positive work environment, this is the role for you!

Major Responsibilities:

Support store operations in the absence of store management
Be a Brand Ambassador by representing the Club positively
Support the Rider Way Fan Experience and coach store associates in opportunities
Provide regular feedback to store associates on daily game plan results and discuss success and opportunities
Communicate with all levels of Saskatchewan Roughrider employees in a positive and professional manner
Provide regular and timely training, coaching, and feedback to all store associates
Communicate and make available information to store associates regarding Rider Club initiatives to support the fan/customer experience
Support online sales (theriderstore.ca) through customer fulfillment from alternate store stock
Respond and resolve customer concerns to support the customer experience
Seek additional support when necessary
Ensure daily deposits and cash-outs and internal reporting standards are met and communicate discrepancies to management
Support and uphold all Saskatchewan Roughrider policies and guidelines, including Occupational Health and Safety standards and guidelines
Responsible for opening/closing of the store and cashing out/preparing deposits
Assist with prevention of theft/loss and maintaining a low year-end shrink result
Miscellaneous duties as assigned

Knowledge/Skills/Abilities:

1-2 years related retail experience in a high service environment
Ability to work independently and seek positive solutions to problems that may arise
Ability to communicate to diverse groups of people and both internal and external customers
Demonstrated motivational abilities in staff motivation, team building and effective training techniques
Demonstrated aptitude for change and innovation in a fast paced environment with frequent changes in priorities
Demonstrated professionalism when responding to staff and customer concerns
Experience with creating daily deposits and cash handling procedures
Independent thinking style that demonstrates a willingness to contribute ideas and suggestions as well as raise issues with management
Team oriented style with a “can do” service focus to achieve organizational result
Availability to work irregular hours and work schedules, including game days

We thank all applicants, however only those chosen for an interview will be contacted.

Saskatchewan Roughriders