Reports to: Director, People Operations

Job Summary:

Under the direct supervision of the Director, People Operations, the People Operations Manager will support all aspects of Human Resources (People Operations). This position is responsible for the detailed coordination between all departments within Craft Culinary Concepts. Our ideal candidate has a customer-focused attitude and is passionate about creating a seamless and delightful employment experience for team members.

Primary Job Duties:

For all Craft Locations:

Provide general support and guidance to all employees and manage complex employee relations investigations and disputes, with guidance from Director of People Operations
Design, implementation, facilitation, and tracking of training programs as needed
Policy & procedure development, implementation, and execution
Talent management including the implementation and facilitation of a performance review program
Stay abreast of Compliance and Regulatory initiatives while updating best practices, including all required federal and state reporting
Benefits administration, including COBRA notices
Other duties as assigned

For all Satellite Craft Locations (Not SFS):

Help locations with recruiting and staffing as needed including job postings, job fairs, screening, scheduling interviews, onboarding, new hire orientation, new hire paperwork, etc.
Help locations coordinate temporary staffing with third-party agencies including determining needs, placing orders, following up prior to events, and working with on-site managers on event day as needed
Screen and process new hires, verify identification and run background checks and e Verify
Complete administrative duties as needed including employment verifications
Leave of absence management including FMLA, worker's compensation, parental, etc.
Maintain files and records effectively with all HRIS' available including updating certifications, etc.
Assist Manager, Talent Acquisition in recruiting for full-time employees
Other duties as assigned

Qualifications/Requirements:

At least 4 years of experience within People Operations
Experience in the food and beverage industry
Experience supporting a healthy culture within an organization
Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong project management and decision-making capabilities and flexibility
Highly motivated with a strong work ethic
Can communicate effectively with all individuals across the organization
Collaborative and team-oriented
Able to maintain confidential information
Accuracy and attention to detail required
Must have a driver's license
Must be able to stand and walk for long periods of time
Available to work on event days including nights, weekends, and holidays
Must attain a valid TEAM or TIP certification card
Must attain a valid County Food Handler's Card on file with Craft and in your possession for each event worked
Must complete all pre-employment forms and successfully pass a background check
Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length
Ability to lift up to 20-30 pounds on a regular basis
Ability to work in extreme temperature fluctuations and around excessive noise

Equal Employment Opportunity Statement:

Craft Culinary Concepts is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.