Ticketing Representative - San Francisco 49ers (Santa Clara · CA)

San Francisco 49ers jobs
Sports Jobs in Santa Clara · CA
Ticket Operations: Box Office Ticket Seller
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The part-time Ticketing Representative reports to the Manager of SBL & Ticket Finance and has responsibilities over all aspects of ticketing, including but not limited to support in the following areas:
  • Ticketing related to 49ers games and Levi’s Stadium events
  • Invoicing and collection support
  • Ticket fulfillment
  • Customer service

Responsibilities and Duties:
  • Provides in-person and telephone customer service for tickets, seating, and schedule inquiries.
  • Handles incoming inquiries on 49ers and Levi’s Stadium events tickets.
  • Assists in fulfilling general requests for ticket information, schedules, and various account service matters.
  • Utilizes ticketing database, Archtics, and maintain and complete accurate records through our CRM solution, MS Dynamics, to support necessary ticket sales, service, and operations.
  • Assists in selling and payment processing for tickets and parking.
  • Builds relationships to provide repeat business and excellent customer service.
  • Helps fulfill ticket packages for customers, as necessary.
  • Assists season ticket holders requiring accessible seating on game or event days.
  • Maintains accurate and balanced window ticket sales and workstation banks for necessary reconciliation.
  • Performs box office and will-call duties, including at remote service locations, for 49ers gameday and Levi’s Stadium events.
  • Other duties as assigned.

Required Abilities and Skills:
  • Ability to communicate with and listen to diverse populations.
  • Must be able to maintain a positive and professional attitude while handling difficult situations.
  • Work cooperatively with all team members across all departments.
  • Ability to react appropriately in emergency and high-stress situations.
  • Maintain regular and reliable attendance.

Education and Experience:
  • High school degree or equivalent.
  • TM/Archtics experience, a plus. 

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in an indoor/outdoor facility the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk, hear, stand, and walk. The employee is occasionally required lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours, weekends and holidays.

0% of travel time expected for the position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.