Manager, Guest Services - San Francisco 49ers

San Francisco 49ers jobs
Facility Operations/Event Staff: Event Guest Relations
The Manager, Guest Services serves as the main point of contact and support for Playmakers. The position tracks and coordinates Playmaker rewards and recognition programs, monitors uniform inventory and distribution, and prepares event day equipment and resources. The position processes Playmaker payroll and serves as a liaison between Playmakers and supporting departments such as HR and Payroll.

Responsibilities and Duties:
•    Drives education and execution of the organizations service principles and values.
•    Coordinates Guest Services staff email communication and event reminders including parking passes.
•    Schedules staff training and documents best practices for front-line representatives & Playmakers. 
•    Encourages and trains subcontracted stadium Playmakers in creating memorable fan experiences.
•    Manages guest services staff hiring, uniform distribution, training, scheduling, deployment and staff management.
•    Manages department projects and initiatives, including but not limited to, event staff training, special events, benchmarking, and communication.
•    Communicates with guests through the Guest Services General Inbox responding to guest comments, feedback, commendations and suggestions. Develops, produces and distributes facility guides, event staff handbooks and training playbooks.
•    Manages guest services budgeted line items as assigned. 
•    Other duties as assigned. 
Required Abilities and Skills:
•    Communicates orally and in writing in a clear, concise and impartial manner.
•    Creative and innovative; the ability to see alternatives and solutions.
•    Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
•    Able to communicate confidently and competently to all types of audiences within a variety of delivery methods.
•    Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
•    High attention to detail and commitment to accuracy.

Education and Experience:
●    Bachelor’s degree or equivalent degree and at least 5-7 years’ experience; or an equivalent combination of education and experience.
●    Experience with Microsoft Suite including Excel, Outlook, PowerPoint & Word.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

The employee will be sitting in a typical office environment most of the time and may be exposed to outdoor weather conditions. 

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours, weekends and holidays.

0% local travel time expected for the position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.