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Guest Services Representative with San Francisco 49ers in Santa Clara · CA

San Francisco 49ers jobs
Sports Jobs in Santa Clara · CA
Facility Operations/Event Staff: Event Guest Relations
Role
Guest Services Representatives (GSR) are an integral part of the Levi’s Stadium fan experience. GSR’s work as ticket takers, ushers, suite attendants, and in guest services stations depending on qualifications and interests. Each area plays a vital role in delivering exceptional customer service to guests at Levi’s Stadium.

Duties & Responsibilities
  • Deliver upon the Levi’s Stadium’s Mission, Core Values and Service Promise
  • Greet guests as the enter the stadium and ensuring those with valid tickets are able to enter
  • Assist guests with escalator and elevator services
  • Direct guests to their assigned seating section and other stadium destinations
  • Greet and assist guests in a friendly and professional manner
  • Respond to all guests concerns/complaints in a prompt and courteous manner
  • Work cooperatively with all team members across all departments
  • Provide public assistance with lost and found
  • Monitor your assigned areas for safety issues and opportunities to make positive lasting memories for all of our guests

2019 Levi’s Stadium Event Schedule
  • July 20, 2019: International Champions Cup: Benfica vs. Chivas de Guadalajara
  • August 10, 2019: 49ers vs. Cowboys – Preseason Week 1
  • August 18, 2019: The Rolling Stones ‘No Filter’ Tour
  • August 29, 2019: 49ers vs. Charger – Preseason Week 2
  • September 22, 2019: 49ers vs. Steelers – Home Opener
  • October 7, 2019: 49ers vs. Browns
  • October 27, 2019: 49ers vs. Panthers
  • November 11, 2019: 49ers vs. Seahawks
  • November 17, 2019: 49ers vs. Cardinals
  • November 24, 2019: 49ers vs. Packers
  • December 6, 2019: Pac-12 Football Championship Game
  • December 15, 2019: 49ers vs. Falcons
  • November 21/22, 2019: 49ers vs. Rams

Qualifications
The ideal candidate must be reliable and have a positive attitude while interacting with staff and guests.

  • Ability to commit to working all mandatory 2018 Levi’s Stadium events (Schedule above)
  • Demonstrate strong verbal and communication skills
  • Willingness to create strong personal interactions
  • Ability to effectively and professionally collaborate and communicate with Levi’s Stadium team and guests
  • Ability to stand on feet for long periods of time, including walking long stances and stairs
  • Ability to lift up to 25 lbs.
  • Ability to work a flexible schedule including: days, nights, weekends, and holidays
  • Bilingual is a plus

Wage
Starting at $17/hour

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