The Aspire Group

The Aspire Group

Senior Consultant, Sales & Service (USA Hockey Arena)

Playfly Sports - Senior
Plymouth · MI
Ticket Sales and Services: Client Retention/Customer Service
Plymouth, MI
Playfly Sports is looking for a Senior Consultant, Sales & Service to join our team in Plymouth, MI.
Senior Consultant, Sales & Service will perform outbound sales calls as well as assist in the strategizing of season ticket sales, packages, group outings and gameday themes and promotional nights. These calls will be supplemented with email marketing, face-to-face presentations and in-arena tours. Day-to-day leadership and mentoring of this position will be provided by Playfly Aspire Leadership. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed events. Day to day leadership and mentoring of this career growth-oriented sports sales development program will be provided by the arena and Aspire Leadership Team. The Senior Consultant, Sales will receive the tools, programs, and systems necessary to "BE GREAT."    
  • Perform stadium tours, on-site presentations, outbound calls and service inbound calls for USA Hockey Arena for all events. Inventory available for sale across at this location includes, but is not limited to: season tickets, renewals, suites, premium seating, group tickets, partial/mini-plan ticket packages and single-game tickets.    
  • Meet or exceed sales goals while exceeding client expectations and providing superior customer service
  • Assist with recruiting, hiring, and training the internship group
  • Grow sales portfolio continuously by attracting additional business leads
  • Facilitate season ticket member upgrades and additional seat requests
  • Maintain records of all prospects and customers within Ticketing/ CRM database
  • Make a minimum of 60 phone calls daily
  • Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, suites, partial plans, and group ticket plans  
  • The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
  • Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership
  • Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
  • Other job-related duties as assigned
  • Bachelor’s degree is preferred but not required
  • 1-2 years of proven sales experience required; ticket sales preferred
  • Previous customer service or retail experience a plus; display a genuine desire to help
  • Experience with ticketing software and CRM program a preferred
  • Computer proficient (Microsoft Word, Excel, Outlook)
  • Excellent communication, presentation and listening skills with a high attention to detail
  • Ability to handle multiple tasks, prioritize goals and work independently with minimal supervision
  • Proven relationship building and interpersonal skills
  • Possess high degree of discretion, integrity, professionalism, and accountability
  • Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
  • Availability to work outside typical office hours including nights and weekends as needed  
  • Willingness to relocate for potential growth opportunities in the future
  • The work is typically performed in an adequately lighted and climate-controlled office environment
  • The work is sedentary in nature
  • Walking, standing, bending and carrying of light office items is required
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Job Questions:

  1. Are you legally authorized to work in the United States?

  2. Are you willing to undergo a background check, in accordance with local law/regulations?