Consultant, Sales and Service - Lindenwood University
Lindenwood University Jobs
Ticket Sales and Services: Ticket Sales
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Job Title:
Consultant, Sales and Service
Reports To:
Director, Sales and Operations
The Aspire Group
Location:
Lindenwood University
Saint Charles, MO 63301
Who We Are & What We Are About:
The Aspire Group, a division of Playfly, LLC, is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sport in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.
Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!
Aspirer’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey. Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award. Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.
As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at www.theaspiregroupinc.com.
Partnership: Lindenwood University Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Saint Charles, MO. Lindenwood Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Lindenwood Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client. Lindenwood Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Partnership: Lindenwood University Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Saint Charles, MO. Lindenwood Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Lindenwood Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client. Lindenwood Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is designed to accelerate Aspire’s Sales Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.
Position Overview: Lindenwood Athletics and The Aspire Group seeks a positive and passionate individual that is committed to becoming a sports sales industry leader. The associate should be passionate about and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.
Sales and Service Consultants act as the primary liaison between our current client base and Lindenwood Athletics, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Sales and Service Consultant’s revenue will be generated primarily via outbound phone calls, supplemented with email marketing, face-to-face presentations and in-arena/stadium tours as appropriate. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed Lindenwood Athletics Sporting events. Day to day leadership and mentoring of this career growth-oriented sports sales development program will be provided by the Ticket Sales and Service Leadership Team. Sales and Service Consultants will receive the tools, programs, and systems necessary for them to "BE GREAT."
This position will renew and sell ticketed sports including, but not limited to Football and Men’s and Women’s Basketball, their Hockey Programs, and a full menu of products – Season Tickets, Suites, Premium Seats, Donations, Groups, Mini Plans, and Single Game Tickets.
Essential Duties & Responsibilities:
- Meet or exceed weekly, monthly yearly sales goals while exceeding client expectations in value and customer service.
- Service all existing season ticket members and donors
- Grow sales significantly each week by attracting additional business leads.
- Perform outbound calls and service inbound calls for the Athletics Department for all ticketed sports. Inventory available for sale across at this location include, but is not limited to: season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets, and stand-alone donations.
- Facilitate season ticket member upgrades and additional seat requests.
- Be prepared to sell on behalf of the Lindenwood Athletics Department & The Aspire Group.
- Maintain computerized records of all prospects and customers within the ticketing database.
- Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base.
- Contact area businesses and individuals via phone and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
- Make a minimum of 30 connections (conversations) with fans daily.
- Make 80 - 100 calls a day.
- Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
- Additional responsibilities as assigned by Supervisor.
Qualifications & Requirements:
- Ticket sales experience helpful but not required.
- Previous customer service or retail sales experience; display a genuine desire to help people.
- Desire to start and grow a career in the sports ticket sales industry or collegiate athletics.
- Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
- Excellent communication, presentation and listening skills.
- Detail-oriented
- Professional image and demeanor.
- Ability to work well with others and comfortable taking initiative.
- Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
- Ability to work nights and weekends when needed.
- Bachelor’s degree is preferred but not required.
- Paciolan Spectra software experience is a plus.
Compensation: Competitive base salary with the opportunity to earn commission upon meeting or exceeding ticket sales goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k. Excellent paid time off program.
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.
