Consultant, Sales, and Service - USA Hockey

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Ticket Sales and Services: Ticket Sales
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Job Title:  
Consultant, Sales and Service 
 Reports To: 
Director, Sales and Service
The Aspire Group
USA Hockey Arena
Plymouth, MI 48170

Expiration Date: 04/28/2023
Who We Are & What We Are About:
The Aspire Group is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services.  Aspire created the outsourced ticket sales niche, revolutionizing the world of sport in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey.  Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award.  Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level.  For more information, please visit our website at

Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is designed to accelerate Aspire’s Sales and Service Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.

Partnership: USA Hockey and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Plymouth, MI to provide first class sales and customer service at USA Hockey Arena.  USA Hockey has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, USA Hockey and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner.  USA Hockey and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview:USA Hockey and The Aspire Group seek a teachable, positive and passionate individual who is committed to becoming a sports sales industry leader.  The associate should be passionate about and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. 

Sales and Service Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership.  Sales and Service Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

Inventory available for sale from USA Hockey is full menu: season tickets, group tickets, suites, flex ticket packages, single-game tickets and renewals.

Essential Duties & Responsibilities: 
  • Primarily performs outbound calls for USA Hockey.  
  • Meets or exceeds weekly and monthly sales goals while exceeding client expectations in value and customer service.
  • Grows sales significantly each week by attracting additional business leads.
  • Maintains computerized records of all prospects and customers within Ticketing/ CRM database.
  • Works home games and events, performing various ticket sales and service duties as assigned and agreed upon with Leadership.
  • Contacts area businesses and individuals via phone, in-person appointments, and networking events to sell season tickets, suites, partial plans, and group ticket plans.
  • Makes 60-80 outbound calls daily.
  • Performs additional responsibilities as assigned by Leadership.

Qualifications & Requirements:
  • Desire to start and grow a career in the sports ticket sales industry. 
  • Bachelor’s degree preferred but not required. 
  • Experience with Ticket Return software and Hubspot CRM a plus but not required.
  • Proficient in Microsoft Suite (i.e. Microsoft Word, Excel, Outlook, etc.) and detail-oriented.
  • Previous customer service or retail sales experience; displays a genuine desire to help people.
  • Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
  • Ability to consistently present a professional image and demeanor. 
  • Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
  • Ability to work well with others and comfortable taking initiative.
  • Available to work Athletic events including home games and special events in evenings and on weekends.

Competitive base salary with the opportunity to earn commission upon meeting or exceeding ticket sales goals. Comprehensive benefits package including medical, dental, other voluntary health benefits and 401k with company match. Excellent paid time off program.
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.

Job Questions:

  1. Do you have any previous sales experience? If so what capacity?

  2. What made you apply for this position?