Assistant Manager, Ticket Operations - University of Texas at El Paso - The Aspire Group (El Paso · TX)

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Ticket Operations: Box Office Management
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Job Title:  
Assistant Manager, Ticket Operations
Reports To:  
Manager, Ticket Operations
The Aspire Group
University of Texas at El Paso (UTEP)
El Paso, TX 79968
Expiration Date:   11/13/2021
Who We Are & What We Are About: Aspire is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and we embrace and encourage our employees’ differences.

Recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at 
Partnership: The University of Texas at El Paso (UTEP) Department of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in El Paso, TX.  The UTEP Athletics Department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry.  Fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner.  The University of Texas at El Paso and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Position Overview:  UTEP Department of Athletics and The Aspire Group seek a teachable, positive and passionate individual who is committed to being a leader in the UTEP Fan Relationship Management Center (FRMC).  This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about staff leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of all employees.  
Primary responsibility of the Assistant Manager of Ticket Operations is to assist the Ticket Operations Manager with all aspects of daily and event operations of the ticket office, and provide exceptional customer service to patrons, university staff and partners.  
Essential Duties and Responsibilities:
Assists the Manager of Ticket Operations all aspects of day-to-day and event operations of the ticket office.  Responsibilities include but are not limited to:  
  • Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued:    
    • Trains and supervises ticket office and event staff.
    • Assists Manager with monitoring, coaching and evaluating staff performance. 
    • Assists with ensuring thorough understanding and adherence to all policies and procedures regarding public relations, operational goals, accounting standards, confidentiality, NCAA rules and regulations concerning ticket sales and distribution, and computer operation.
    • When needed, provides recommendations related to hiring and/or changes in ticket seller status. 
  • Provides the highest level of customer service to all internal and external customers
  • Oversees opening and closing of the ticket office during the week and on event days
  • Prepares and reconciles cash drawers for ticket sellers and prepare ticket office workstations.  
  • Ensures staffing levels and day shift requirements are met and assist in selling tickets when necessary.
  • Assists with event day operations, seating issues, show-related requests, and relocations.
  • Provides exceptional customer service to patrons with general questions, ticket issues etc; in person, over the phone and via email. 
  • Assists with preparation of sales reports and end of day reports.   
  • Manages individual events and works with building staff on assigned events.
  • Reconciles daily seller sheets and maintains overage/shortage reports.
  • Assists in database/spreadsheet maintenance for ticketed events.
  • Creates manifests for events. 
  • Manages ticket seller payroll. 
  • Assist Ticket Operations Manager and Finance department with other responsibilities when necessary.
  • Other duties as assigned by Ticket Operations Manager.
Education, Experience, and Qualifications:
  • Minimum of one (1) year of ticket operations experience.
  • Computer and Microsoft Office application proficient.    
  • Bachelor's Degree preferred but not required. 
  • Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment.
  • Self-motivated and energetic.
  • Detail oriented, with administrative and time management skills.  
  • Excellent communication skills, ability to quickly develop positive relationships, work well with others, and comfortable taking initiative.
  • Ability to provide exceptional customer service to internal and external customers, always maintaining a professional image and demeanor.
  • Working knowledge of NCAA rules and regulations preferred. 
  • Experience with a ticketing system, Salesforce, and/or KORE Software preferred. 
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
  • Available to work a flexible schedule including extended hours, athletic and other special events, evenings, weekends and/or holidays as required. 
Compensation:  Competitive base salary and comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k.
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.