Job Description

Who We Are: 

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:

• Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com)  
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (IMGAcademy.com/Plus)  
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (ncsasports.org)  

Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.  

IMG Academy is part of the Endeavor family of companies (NYSE:EDR).  

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.        

What You’ll Do: 

As a Systems Support Specialist I, you will be the first point of contact for staff members with technical support issues.  Individuals in this position will complete, organize and escalate support tickets as needed and will provide support for both in office and remote staff over Zoom, remote screen share sessions, etc. The goal of the Systems Support Specialist I is to help keep staff working with minimal IT related problems. This role is also responsible for shipping, receiving and preparing company laptops, adding/updating documentation, inventory of hardware, audit of user accounts and account creation/termination.

You Have These: 

• Ability to handle multiple tasks simultaneously while prioritizing and organizing work
• Excellent written and verbal communication skills to support multiple departments with varying degrees of technical experience
• Experience troubleshooting of end-user hardware and software problems such as Windows, Mac OS, iPhone, and Android Platforms, Full Microsoft Office suite, Basic Active Directory Management, Zoom, Salesforce
• Degree in Technology related field, relevant certificates, or 1 year of relevant work experience
• Previous experience in a support or helpdesk environment and using a ticketing system
• Working knowledge of Windows and Microsoft Office in a corporate environment
• Self-motivated with ability to independently prioritize and complete tasks
• Ability to lift 30+ lbs. and go up and down stairs on a consistent basis
• Passion for technology and computers with an eagerness to learn

We’d Love If You Also Have These: 

• Experience with Active Directory
• Experience with Office 365 administration
• Knowledge of Okta and how it works
• Knowledge of Zoom administration
• VOIP experience
• Knowledge of call center software functionality
• Mac OS experience in a corporate environment

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. Where and how we work has changed over the years, but our ability to collaborate and achieve great things together remains the same. At NCSA, we celebrate each win and find creative ways to keep our competitive edge at work. Whether it’s a virtual fitness challenge, team huddle or gathering, we’ll provide the experiences to help you feel connected – even when you work from home.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

https://www.ncsasports.org/who-is-ncsa