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Assistant Director, Ticket Operations & Services - Stanford Athletics (Stanford · CA)

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Ticket Operations: Ticket Operations
Stanford’s Department of Athletics, Physical Education and Recreation:
Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 128 NCAA championship titles, won the Women’s Capital One Cup four of the last five years, and have brought home the Learfield Director’s Cup for 25 straight years. We also support the university’s physical education, recreation and wellness initiatives. Our dedicated staff embody a culture of excellence, embrace our mission of scholar-athleticism and exemplify a relentless championship spirit. Our actions and staff are guided by the core tenets of the DAPER culture, “The DAPER Way,” which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage, and Work Cohesively.

Stanford Athletics currently tickets more than 100 regular season events for football, men’s and women’s basketball, men’s and women’s soccer, women’s volleyball, and baseball. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford’s 36 Division I varsity sports. Reporting to the Director, Ticket Operations, the Assistant Director, Ticket Operations & Services will serve as the ticket operations lead for Women’s Basketball, Softball, and Women’s Volleyball, providing championship-level support for championship-level programs.

Job Summary:
  • Independently plans, organizes, administers and implements all aspects of ticket operations for assigned sports, to include oversight and evaluation of ticket inventory/management, seat allocation and ticket delivery.
  • Process and monitor daily financial transactions, including researching and resolving discrepancies and chargebacks.
  • Conducts research and analyzes data to strategically design, recommend and implement a comprehensive ticket operations and season ticket retention plan for assigned sports.
  • Contributes to season ticket renewal and seat upgrade outreach for assigned sports, and other sports as necessary, and responds to customer inquiries via phone, email, and in-person with first-class customer service.
  • Serve as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
  • Collaborate with other members of the Athletics Department’s External Relations staff to execute a year-round marketing and communications plan for assigned sports.
  • Manage box office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
  • Manages player guest admissions, recruit admissions, will call admissions, and gameday ticket sales as well as liaises with event management staff on access management.
  • Oversee contingent staff during events. Regularly communicate with and schedule contingent staff members for events. Anticipate staff needs and make recommendations for staffing levels.
  • Other duties as assigned.

To be successful in this role, you will have:
  • Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
  • A personable, outgoing, service-oriented personality
  • Proficiency with Microsoft Office and Google Drive
  • Ability to work during evenings and weekends to manage events as needed.
  • Strong organizational skills and ability to multitask
  • Strong verbal and written communication and presentation skills
  • Demonstrated ability to engage with stakeholders at all levels of the Athletics Department
  • Passion for and strong desire to work in college athletics
Preferred Qualifications
  • Proficiency with ticketing systems or other inventory management systems and applications
  • Experience in ticket operations, sales or customer service functions
  • Demonstrated experience working independently and as part of a team
  • Relevant subject matter knowledge
  • Ability to direct the work of others
DAPER’s Integrity:
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and Pac-12 rules and regulations.

Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TEDTalk, film screening, or listen to a renowned author or global leader.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall or choose from hundreds of health and fitness classes at our excellent exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more!
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his/her/their job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.