IT Support Specialist with Golden State Warriors in San Francisco · CA

Golden State Warriors jobs
Sports Jobs in San Francisco · CA
Technical Services: IT Database Management/Services

The Golden State Warriors are seeking an IT Support Specialist to be the front line of our IT organization, managing all incoming incidents/requests and triaging to other groups as needed for the GSW and Chase Center Arena staff at our facility in San Francisco. In this role, you will work on a range of IT services, including device support (laptops, monitors, printers, and peripherals), network connectivity, email, calendar, communication & collaboration application support, identity & access management and telephony.

Additionally, you must be proficient supporting Windows 10 and Mac OS X platforms in an enterprise environment, have a good understanding of network fundamentals, the aptitude to understand technology and apply best practice while maintaining currency with emerging technologies. You will continually collaborate with your peers, take accountability, be creative, efficient, and strive to achieve the best possible end user experience. This position reports directly to the Sr. Manager, IT Arena Support.

Do you love working with groundbreaking technology? If so, then this role is for you! This is an excellent opportunity to join a growing and exciting sports and entertainment organization that values your initiative, creativity and dedication.

This is a full-time position based in San Francisco with occasional visits to Oakland.

Key Responsibilities

  • Answer and respond to all Help Desk calls, emails, and walk-up requests
  • Track and monitor incidents, requests, and problems to ensure timely resolution
  • Diagnose and resolve Tier 1 hardware, software, application, network, and telecommunication issues while operating in compliance with GSW policies and federal and state regulations
  • Order, Image, configure, deploy, and manage assets per departmental process
  • Create, update, maintain documentation for clients and staff; provide technical guidance and training
  • Maintain the integrity, security, and privacy of various systems by following GSW’s policies and procedures
  • Other duties as assigned

Required Skills & Experience

  • Bachelor’s degree or equivalent work experience
  • Minimum of 2 years of general IT troubleshooting skills and a strong understanding of computer network connectivity, hardware, MAC and Windows operating systems, Active Directory and Microsoft applications in an enterprise environment
  • Experience supporting and troubleshooting:
  • Teleconferencing software (Zoom, Ring Central) and its respective hardware
  • Email, communication & collaboration tools (Office365, Slack, and Dropbox)
  • Bit Locker device encryption & Okta single sign-on services and multi-factor authentication tools
  • Ring Central and voicemail services
  • CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
  • Strong service orientation with the ability to work with a diverse workforce
  • Ability to maintain a flexible schedule including early mornings, evenings, late nights, weekends, holidays, extended hours, and on call hours


Physical Demands

  • Ability to sit or stand for long periods
  • Ability to life items up to 50 lbs.
  • Ability to carry equipment of various sizes (computer monitors, laptops, boxes, etc.) for long distances and up/down stairs


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 Golden State Warriors is an equal opportunity employer.

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