Utah Jazz

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Sales Account Executive - Utah Jazz (Salt Lake City · UT)

Utah Jazz jobs
Sports Jobs in Salt Lake City · UT
Ticket Sales and Services: Client Relations/Customer Service
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JOB SUMMARY:
The Membership Sales Executive role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying single game, group, and season ticket packages.




DUTIES & RESPONSIBILITIES:
  • Deliver service that is personal, creative, and timely
  • Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals
  • Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
  • Demonstrate a positive attitude, support company initiatives with peers and customers.
  • Adopts change while demonstrating tenacity and resilience
  • Assist in the development and implementation of customized programs, benefits and events for the season ticket account base, including working at Utah Jazz games, Salt Lake Bees games, and Vivint Smart Home Arena events
  • Setup out of office appointments with prospects and clients and making building relationships a priority
  • Support the broader sales, service and marketing functions and objectives of the organization
  • Maintain detailed records in CRM to support service and sales efforts as defined by the organization
  • Work closely with team and arena departments (i.e., food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnership) to ensure premier entertainment experiences for the season ticket account base and other guests
  • Meet or exceed annual sales goals
  • Manage the execution of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in game to further build and strengthen the relationship
  • Assist with groups including answering questions about purchasing tickets, electronic ticket delivery, and any other inquiries about the process
  • Assist with group game day responsibilities
  • Be a good teammate, contribute positively to a winning culture, and be respectful
  • Other duties as assigned

COMPETENCIES:
  • Establishes and builds strong customer relationships, delivering customer centric solutions that are extraordinary and creative
  • Works reciprocally with teammates and others across the organization to meet shared objectives
  • Takes action by taking on new opportunities and rough challenges with a sense of urgency, high energy and enthusiasm
  • Handles conflict situations effectively, seeing them as opportunities to create service solutions
  • Demonstrates self-awareness, using a combination of feedback and reflection to understand strengths and weakness while actively seeking to improve them
 
QUALIFICATIONS:
  • Bachelor's degree or the equivalent training and experience
  • Minimum of 2-3+ years career experience in high level sales
  • Shown ability to establish rapport with colleagues and build strong social relationships
  • Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient
  • Possess extraordinary communication skills and the ability to effectively handle conflict management
  • Be analytical and possess creative problem solving and decision-making skills. Ability to organize and prioritize workload in a fast-paced environment
  • Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM a plus
  • Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

PHYSICAL DEMANDS:
  • This person must be able to communicate and express themselves both written and verbally
  • This person must be able to observe, inspect, estimate and assess
  • This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time
  • This person must be able to life 20 lbs

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.