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Ticket Service Representative - Phoenix Suns (Phoenix · AZ)

Phoenix Suns jobs
Sports Jobs in Phoenix · AZ
Administration/General Management: General Management/Profit & Loss

This position will assist guests with ticketing needs for all Footprint Center sports, concerts and other events.

What we need from our Representative:

  • Greet each guest in a friendly and hardworking manner
  • Sell tickets using ticketing software for arena events
  • Offer mobile ticketing service for guest
  • Distribute will call ticket orders
  • Answer ticket office phone line
  • Provide general information regarding arena policies and event details
  • Perform assigned duties with a focus on excellent guest service
  • Maintains regular and reliable attendance

Our Ideal Candidate Will Possess:

  • Excellent customer service and interpersonal skills
  • Effective problem solving
  • Process and balance payments accurately
  • Ability to work cooperatively in a fast-paced environment
  • Maintain a professional appearance and demeanor
  • English/Spanish bilingual is a plus
  • Minimum six months guest service experience required
  • Cash handling and credit card transaction experience preferred
  • This is a Security Sensitive role due to the requirement to handle financial data and process payments

What can you expect:

  • Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs
  • Most shifts begin at 4:45 PM and last 3-5 hours.
  • Non-event day shifts are available in the morning into evening
  • Ability to stand for extended periods of time
  • Must be able to work 60% of events each month
  • Work Indoors, away from the elements
  • L-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work:  (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
  • Ability to work and communicate in noisy environments
  • This role is computer based and will require extended periods of time working in front of a computer screen
  • Repeating motions that may include the wrists, hands and/or fingers
  • Ability to interpret data and respond accordingly
  • Ability to Read, Write & Speak in English

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.