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Event Services Coordinator - Phoenix Suns (Phoenix · AZ)

Phoenix Suns jobs
Sports Jobs in Phoenix · AZ
Administration/General Management: General Management/Profit & Loss
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The Event Services Coordinator is responsible for supporting the operation of the Event Services department and assists in delivering a world class guest experience for all events at Phoenix Suns Arena which exceeds guests’ expectations.

What you will do:
  • Deliver upon the organization’s Mission, Core Values and Service Promise by creating strong personal interactions
  • Schedule event staff, monitor requirements, verify payroll, document disciplinary actions
  • Coordinate the assembly and delivery of guest WOW moments
  • Coordinate with Event Services Managers to develop event-day documents including briefing, assignment and sign-in sheets, supervisor shift reports
  • Assist with recruitment, hiring and administration of staff
  • Maintain department uniform, office and operations supplies inventory
  • Coordinates and maintains standard operating procedures for the department
  • Coordinate arena Designated Driver program and YouthForce Intern Program
  • Answer Event Services hotline during regular business hours and coordinate response with responsible personnel
  • Assists the department with data collection – Designated Driver, event attendance, etc.
  • Recommends and supports the implementation of initiatives to enhance customer service and the fan experience including the seasonal Employee Summits
  • Maintain a professional working relationship with all stakeholders
  • Notify supervisor and/or security of all unusual event-related issues and circumstances
  • Maintains regular and reliable attendance

What we need from our Coordinator:
  • Retain an extensive knowledge of the organization and Arena (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies and emergency activity procedures
  • Ability to project a friendly, approachable and professional attitude and present a neat, well-groomed appearance at all times
  • Effective interpersonal, verbal and written communication skills; ability to communicate at all levels, both internally and externally
  • Able to simultaneously manage a high level of detail across multiple projects
  • Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Ability to react appropriately in emergency and high stress situations and maintain order and ensure adherence to all safety and security policies
  • Advanced Microsoft Office, Outlook, Word, Excel, PowerPoint, personnel management software (ABI) and other computer software skills required
  • Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets and handheld ticketing devices

Education and experience:
  • 4-year degree in Business, Hospitality, Communication, Sports Management or related field of study
  • Minimum of 2 years’ experience in a guest service role and/or supporting/supervising staff at a similar facility

What you can expect:
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Working conditions are normal for an office environment, but also the ability to function in a high activity and heavily crowded indoor venue
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Must have flexible schedule availability and the ability to work long hours, including late nights, evenings, weekends and holidays as needed
  • Ability to work the entire event including pre and post-event activities as needed
  • Walking, bending, carrying of light items.
  • Ability to take on any role within the Event Services Team and switch roles as necessary depending on event requirements
  • Ability to stand for long periods of time and may include walking long distances and
    climbing stairs
  • Ability to Read, Write & Speak in English. Bilingual is a plus.

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.