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Guest Relations Part Time with Pacers Sports & Entertainment in Indianapolis, IN

Pacers Sports & Entertainment jobs
Sports Jobs in Indianapolis, IN
Facility Operations/Event Staff: Event Guest Relations
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Summary:
Guest Relations employees are responsible for the overall guest experience for Bankers Life Fieldhouse during all events. This guest experience sets the tone for the high standards and quality service we provide to all guests of Bankers Life Fieldhouse and Pacers Sports & Entertainment. Guest Relations employees are those individuals who have a genuine passion for the care of all guests. 

Essential Duties and Responsibilities:
  • Proactively engage with guests in a professional, enthusiastic, outgoing, and friendly manner utilizing our “ELEVATE” principles.
  • Be knowledgeable about all aspects of both the building as well as all entities of Pacers Sports & Entertainment.
  • Be knowledgeable and able to assist with questions on all events occurring at Bankers Life Fieldhouse.
  • Field questions and address inquiries related to ADA needs. Ensure you understand the basics of ADA in a public facility and can assist guests with those needs as they arise. 
  • Address, respond to, resolve and log all concerns during and after each event while upholding the highest standard of guest service.
  • Track all Lost & Found items recovered during events.
  • Assist with the emergency response being aware of Pacers Sports & Entertainment emergency procedures as needed.
  • Perform all job duties with Pacers Sports & Entertainment goals, objectives, and mission statement.
  • Attend all required training that occurs annually.
  • Attend First Aid and CPR training provided by the company.
  • Other duties as assigned.  

Qualifications:
To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires individuals that have a genuine passion for caring for staff and guests.

Education/Experience:
  • High School Diploma or equivalent; some college helpful but not required
  • Must maintain a superior knowledge of ticketing, seating, event specific procedures
  • Must maintain a great working knowledge of building 's emergency, evacuation plans and policies/procedures to ensure that guest can execute them

Language Skills:
  • A strong command of the English language.
  • Bilingual helpful but not necessary.
  • ASL (sign language) helpful, but not required
  • Ability to read, interpret, and follow instructions
  • Ability to write reports
  • Ability to communicate information effectively and professionally and respond to questions

Mathematical Skills:
  • The ability to collect and share data as needed
  • Other basic math skills

Reasoning Ability:
  • Ability to interpret oral and written directions as well as building maps
  • Ability to manage stress and defuse potentially stressful situations
  • Ability to work well with patrons from varied backgrounds

Problem-Solving Requirements:
  • Ability to employ conflict resolution skills discreetly and professionally in a customer-friendly manner that is consistent with our “ELEVATE” principles as well as company policy/guidelines
  • Ability to establish facts and draw valid conclusions
  • Ability to interpret oral and written directions
  • Ability to effectively employ conflict resolution skills in a customer-friendly manner
  • Ability to be a good listener and quick thinker in a fast-paced environment

Physical and Environmental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work a flexible schedule including events which occur on nights/weekends and some holidays.



While performing the duties of this job the employee is regularly required to:
  • Sit, Stand for long periods of time, Walk, Reach, Lift, Be exposed to loud noises, Use a computer, Use the telephone, Use radio, Speak, hear, read and write, Multi-task, Present with poise, influence, and professionalism, Visually interpret physical surroundings, Interpret crowd dynamics

Computer Skills:
Employee should have a good working knowledge of and a high level of competency in Microsoft Office including Excel, Word, Outlook, PowerPoint & Windows. Other necessary proficiency required with Acrobat, Apple tools, and social media platforms such as Twitter and Facebook to potentially create an Elevate community beyond the walls of Bankers Life Fieldhouse. Familiarity with the internet as a research tool is needed.



Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Noise level varies from minimal to loud, depending on event and area assigned. (Ear plugs encouraged to be worn and are available at no charge to employees).
  • The stress level may become high during certain times of the year.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

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